Dispensing Orders

The Standard Written Order (SWO) requirements are in effect for dates of service January 1, 2020 and after.
Refer to the SWO page for the elements needed in this streamlined order.
Continue to use the instructions below for dates of service prior to January 1, 2020.

Most equipment and supplies may be delivered upon receipt of a dispensing order. A dispensing order may be verbal or written. The dispensing order must contain:

  • Description of the item
  • Beneficiary's name
  • Prescribing physician/practitioner's name
  • Date of the order
  • Prescribing physician/practitioner's signature (if a written order) or supplier signature (if verbal order)

For the "Date of the order" described above, use the date the supplier is contacted by the prescribing physician/practitioner for verbal orders or the date entered by the prescribing physician/practitioner for written dispensing orders.

Some dispensing orders are required by statute and/or CMS regulations, to have specific elements and other requirements, which are described in subsequent sections below.

For items that are delivered based on a dispensing order, the supplier must obtain a detailed written order (DWO) before submitting a claim.

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Last Updated Mon, 10 Feb 2020 11:11:09 +0000