Portal, IVR, and Customer Service Limited Availability on January 4 - 6, 2019

There will be Common Working File (CWF) "Dark" days on Friday, January 4 through Sunday, January 6, 2019 for all CWF hosts. This means the CWF online Health Insurance Master Record (HIMR) inquiry will not be available on those days.  

The following functions will not be available in the Noridian Medicare Portal:

  • Claim Status
  • Self Service Reopenings
  • Redetermination Submission
  • Same or Similar

The following functions will not be available on the IVR:

  • Redeterminations
  • Same or Similar
  • Advance Determination of Medicare Coverage (ADMC)
  • Claim Status / Details

Customer Service Representatives will not be able to assist providers with the following:

  • Eligibility Inquiries
  • Claim Status Relating to Eligibility
  • Claim Denials Relating to Eligibility
  • Same or Similar
  • ADMC Status

Note: In observance of the New Year's holiday, Noridian offices will be closed Tuesday, January 1, 2019.

 

Last Updated Jan 02, 2019