Provider Outreach and Education Advisory Group (POEAG) Meeting Minutes - January 24, 2019

POE Advisory Group Mission and Goals


  • To determine the best methods of providing quality education and training to our supplier community.


  • Develop timely, useful, relevant educational opportunities for our suppliers
  • Provide input in the creation, implementation and review of Provider Education and Training
  • Determine innovative, cost effective methods of using technology in provider education and training CMS Internet Only Manual (IOM), Publication 100-09, Chapter 6.

Reminder: We meet on a quarterly basis to discuss educational opportunities that Noridian Education can provide to suppliers through workshops, our website, and our listserv. We cannot discuss claim-specific questions or issues you may be seeing with claims. Please direct those questions to our Supplier Contact Center where they can be researched and resolved.

Education comments/ideas may be directed to:

POEAG Member attendees: Jan Palmer

Noridian attendees: Cindy White – Facilitator, Diana Duchscherer, Colleen Harryman, Athena King, Megan Schrock, Kathileen Stejlles, Jessica Gaddie, Chuck Cassada, Tracy Schutt

Standing agenda items

  1. Medicare Beneficiary Identifier (MBI)
  2. Targeted Probe and Educate (TPE) Noridian is receiving good responses from supplier community regarding the program.  
Review Criteria Error Rate July Meeting Error Rate October (April 2018 – June 2018) Error Rate January 2019 (July 2018 – September 2018)
Ankle Foot/Knee-Ankle-Foot Orthosis (AFO/KAFO) TPE Reviews 40% 34% 34%
Knee Orthosis TPE Reviews 73% 57% 61%
Spinal Orthoses: TLSO and LSO TPE Reviews 42% 51% 51%
Therapeutic Shoe TPE Reviews 25% 33% 36%


Follow up information from previous meeting

  1. Training Curriculum status
    • Currently in review with Noridian Communications Team
    • Expect publication within the next month
  2. Business track to be offered to O&P masters programs which will provide guidance on Medicare coverage requirements.
    • Noridian is holding work on this until we get the new training curriculum finalized and published. At that time, we can look at enhancements.
  3. CMS Medicare Learning Network (CMS MLN)
    • Error concerns reviewed
    • Concern expressed that there are errors in the templated CMS forms. Noridian to follow up with CMS on correction.
    • Remains pending
  4. Request for a quick link to the supplier manual
    • Pending
    • More detail required – button on the home page?
  5. Telemedicine
    • Information to be included in O & P webinars for 2019
  6. Schedule for the remainder of our meetings for 2019
    • Outlook invitations to be sent out shortly
    • Links for registration are on the website
  7. More tools and visibility of tools
    • We're always working on tools
    • Will increase education on availability
  8. Pre-review program request
    • Noted
  9. Accessing website information
    • It was noted last meeting that suppliers couldn't access information they were seeking. Noridian would need an example to see if we need to add to website information.

New Items

  • Reduced CERT error rate
  • Level 200 DME on Demands – coming soon

Suggestions, Comments and Open Discussion from POE Advisory Group Members

  • There was no new member discussion as there was only one attendee and that attendee had also attended the JA O&P POEAG meeting on January 23, 2019. She did not feel that there was a need to discuss anything more.

2019 JD Scheduled POEAG Meetings

April 25, July 25, and October 31 at 3 p.m. CT


Last Updated Tue, 11 Feb 2020 16:21:08 +0000