Provider Outreach and Education Advisory Group (POEAG) Meeting Minutes - July 19, 2018

POE Advisory Group Mission and Goals


  • To determine the best methods of providing quality education and training to our supplier community.


  • Develop timely, useful, relevant educational opportunities for our suppliers
  • Provide input in the creation, implementation and review of Provider Education and Training
  • Determine innovative, cost effective methods of using technology in provider education and training CMS Internet Only Manual (IOM), Publication 100-09, Chapter 6.

Reminder: We meet on a quarterly basis to discuss educational opportunities that Noridian Education can provide to suppliers through workshops, our website, and our listserv. We cannot discuss claim-specific questions or issues you may be seeing with claims. Please direct those questions to our Supplier Contact Center where they can be researched and resolved.

Member attendees: Leonard Coulombe, Patty Donnelinger, Lesleigh Sisson

Noridian attendees: Bekah Nelson, Colleen Harryman, Chuck Cassada, Diana Duchscherer, Evan McGauvran

Standing agenda items

  1. Medicare Beneficiary Identifier (MBI)
    • Look-Up tool available on the Noridian Medicare Portal (NMP)
    • Regular updates on the Noridian website, in listserv, on webinars, any presentation given
      • Has that been enough? Could we change anything?
    • No additional comments.
  2. Targeted Probe and Educate (TPE)
    • Results on the JA website under Medical Review>Medical Review results
    • What education could be provided for TPE and assistance in reduction of the error rates?
    • Members suggested increase in education globally for those policies as well as targeted education for those supplies with the highest errors.
Review Criteria Current Error Rate
Ankle Foot/Knee-Ankle-Foot Orthosis (AFO/KAFO) TPE Reviews 40%
Knee Orthosis TPE Reviews 73%
Spinal Orthoses: TLSO and LSO TPE Reviews 42%
Therapeutic Shoe TPE Reviews 25%


Follow up information from previous meeting

  1. Training Curriculum status
    • Outline complete identifying topics and existing resources
  2. CMS Medicare Learning Network (CMS MLN)
    • Error concerns reviewed
    • Noridian will forward this information to CMS
  3. MAC Satisfaction Indicator (MSI) survey
    • Survey results are evaluated and used to make related improvements. Thank you.
    • No additional comments.
  4. Clinician's Corner
    • Launched in June
    • What are your observations?
    • No additional comments.

New Items

  1. Do you follow Noridian on Facebook?
    • If not, why not? What could we do to enhance our social media presence?
    • At least one member following and seeing it in their newsfeed.
  2. Consolidated Billing tool - launched
    • Comments?
  3. QMB education
    • Has this been adequate?
    • What do suppliers need?
    • Members indicated that more definition of QMB would be beneficial. Confusion remains as to what each state is calling QMB.
      • Noridian to research and update educational materials, if needed
  4. Noridian led the effort to provide the first ALL MAC collaborative web tutorial on Documentation needed for DMEPOS
    • Have you listened to it?
    • Have you recommended it to your referrals? How could we make this more appealing to referral sources?

Suggestions from POE Advisory Group Members

  1. What educational enhancements should POE be working on?
    • Members noted that they are really enjoying the quick links and would like the Supplier Manual added as a quick link.
    • Members inquired about education toward proposed rules from CMS.
      • Noridian noted that we cannot provide education until CMS provides the Medicare Administrative Contractors (MACs) with direction.

Next meeting: October 25, 2018 at 3 p.m. CT

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Last Updated Tue, 11 Feb 2020 16:00:22 +0000