Passwords for the Noridian Medicare Portal

Users may reset passwords and unlock accounts by using the Forgot Password? link on the portal login page.

This displays the NMP login box, with Forgot Username and Forgot/Unlock Password?

  1. Enter email address and last name. Select "Search" button
  2. Answer three of five previously answered security questions correctly and select "Check Answers" button
    • If an answer is not correct, change response(s) and select "Check Answers" button again
  3. After answering three questions correctly, portal will prompt user for a new password
  4. A message displays that password change was successful. Select "Continue" and choose Log Out.
  5. Close web browser and open a new one to log in with new password

Password Requirements

  • Password is case sensitive.
  • Must be at least 8 characters long.
  • Must be no more than 50 characters long.
  • Must include at least 1 number.
  • Must have at least 1 symbol (non-letter or number) character.
  • The first character cannot be a symbol (non-letter or number).
  • The last character cannot be a symbol (non-letter or number).
  • Must not repeat any character sequentially more than 2 times.
  • Must have at least 1 lowercase letter.
  • Must have at least 1 uppercase letter.
  • Can be changed no more often than once every 1 day.
  • New passwords must contain at least four different characters than previous password
  • New password may not have been used previously.


  • CMS requires passwords be changed every 60 days
  • Keep record of security answers to use the self-service reset password/unlock account feature

Last Updated Oct 24, 2018