Noridian Medicare Portal (NMP)

Reminders

Inactivity of 30 minutes will automatically time user out. A prompt displays at top of page offering an extension to remain logged in.
Always Sign Out when finished; otherwise, portal requires a user to wait 3 hours before logging in again.
Accounts disable after 60 days of inactivity. To reactivate account, contact NMP Support.
Accounts are deleted after 90 days of inactivity. Users must re-register for a new account.

NMP Hours of Availability

Eligibility

24/7 with CMS maintenance on Mondays from midnight to 5 a.m. ET

All Other Functions

Monday - Friday: 6 a.m. - 8 p.m. CT
Saturday: 7 a.m. - 3 p.m. CT

Noridian Medicare Portal (NMP)

Access the below NMP related information from this page.

General
Registration
End User
Administrator

General

Topic	Brief Description
Call Us at 877-320-0390	Our single toll-free number unifies customer service areas and simplifies suppliers contact. Phone calls are directed by caller, through our IVR system, to most appropriate department CSR or to our IVR
Manage My Account Guide	After logging into the account, users are able update their account information by selecting the Manage Account option. This includes: My Profile, Provider/Supplier Combinations, Account Access and Role(s), Security Settings and the Account History.
Multi-Factor Authentication (MFA)	View instructions for enrolling with MFA and changing MFA options
NMP Homepage	View what is available on the NMP Homepage
Passwords	View instructions on resetting passwords and unlocking accounts

Registration

Topic	Brief Description
Dual Role Registration Guide	For providers/suppliers with fewer than 25 full-time employees, dual role access is available. This access includes both Provider Administrator and End User roles
Registration Guide	Each person must register for their own User ID. Noridian Medicare Portal accounts cannot be shared. There are seven steps in the registration process. Each step is important and must be completed thoroughly Be sure to have all required information ready and available for Step 6 completion. View Step 6 details and helpful tips

Topic

Brief Description

Dual Role Registration Guide

For providers/suppliers with fewer than 25 full-time employees, dual role access is available. This access includes both Provider Administrator and End User roles

Registration Guide

Each person must register for their own User ID. Noridian Medicare Portal accounts cannot be shared. There are seven steps in the registration process. Each step is important and must be completed thoroughly

Be sure to have all required information ready and available for Step 6 completion. View Step 6 details and helpful tips

End User

Functionality/Options	Brief Description
Eligibility	Users may view Beneficiary's Medicare eligibility: Part A, Part B, Managed Care Organization (MCO) and Health Maintenance Organization (HMO), Medicare Secondary Payer (MSP), Home Health, Hospice, End Stage Renal Disease (ESRD), Preventive Services and Medicare Diabetes Prevention Program (MDPP)
Medicare Beneficiary Identifier (MBI) Lookup Tool	This tool is an option for providers/suppliers to use if they are not able to obtain the MBI number from the patient
Claim Status	Users may view status of claims, view Medical Review comments and initiate a Self Service Reopening or Redetermination on finalized claims
Claim Processing Comments	Users may view claim processing comments if a claim had been selected for prepayment review in which Noridian requested documentation prior to making a claim decision. In event a claim was not suspended during processing, this option will not be presented
Expanded Denial Details	Users can view important denial details without a separate eligibility inquiry
Additional Documentation Request (ADR) Submission and Status	If an ADR was sent to supplier and claim is pending, suppliers may view letter and submit supporting documentation
CERT Inquiry	Allows users to view the status of the claims being reviewed by the CERT contractor
Self Service Reopenings	Users are able to submit reopenings for certain types of adjustments within the portal
Financial Information	Users may view pending and finalized check information issued to an NPI/PTAN combination
Overpayments	View a summary of supplier, patient account number, date of service and overpayment amount at top of page
1099 Inquiry	Download a copy of the 1099-MISC and/or 1099-INT tax form for a financial year.
Appeal Status Inquiry	Users may check the status of a Written Reopening or Redetermination
Begin New Appeal	Users may submit a Written Reopening or Redetermination request. The Transfer of Appeal Rights form and other documentation may be submitted with the request.
Full Remittance Advices (RAs)	Users may view, save, and print full RAs
Claim-Specific Remittance Advices	Users may view and/or print a Remittance Advice (RA) information for a single claim
Same or Similar	View same or similar equipment provided to beneficiary
PMD Prior Authorization Request	View status of Power Mobility Device (PMD) Prior Authorization Request (PAR) status
Message Center	Send Us A Message: Users may send Noridian a secure message regarding claims that have been reviewed by CERT or the Noridian Medical Review teams MR Letters Inquiry: Allows providers/suppliers to see educational letters that have been mailed by Medical Review that include Notifications, Findings and CBR/PBA letters
Browser Capability/Supported Browsers	The NMP is accessible from several different web browsers; however, only certain browsers are supported. View chart to determine browser requirements for using portal
Support Contact Information	Contact Information for portal questions and other inquires
Email Notifications	As Provider/Vendor Administrator processes registrations, updates accounts, etc., notification will be sent to End User/Vendor End User via email with explanations of actions taken on the account
Manage My Account	View Manage My Account Guide to update information within the portal account
Security Awareness Training and Recertification	Users are required to complete yearly training and recertification

Administrator

Topic	Brief Description
Email Notifications	As Provider/Vendor Administrator processes registrations, updates accounts, etc., notification will be sent to End User/Vendor End User via email with explanations of actions taken on the account
Manage My Account	View Manage My Account Guide to update information within the portal account
Manage Users	Using Manage Users function of Provider/Vendor Administrator account will help Administrators account for all End Users that have access to the portal under same provider/supplier combination
Overview of Pending Requests New Registrations Combination and Function Changes Additional Functions or Function Removal Removing Organizations	Provider Administrators process registration for Provider End Users and Vendor Administrators. Vendor Administrators process registrations for Vendor End Users. After a user registers for a new account or makes any changes to an existing account, a pending request displays on the Home screen
Reports	View report types which are emailed to Provider and Vendor Administrators
Security Awareness Training and Recertification	Users are required to complete yearly training and recertification
Updating User's Accounts without Requests Removing User Access	An Administrator may update a user's functionality without receiving a request
Using .csv Files	For large companies that have many NPI/PTAN combinations attached to a TIN, the Provider or Vendor Administrator may export a .csv file to provide to the users for efficient registration

Last Updated Jun 11, 2019

The below are topic specific articles which have been published to "Latest Updates" and sent out in Noridian emails within the past two years. Exclusions to this include time sensitive related announcements such as: Noridian and CMS educational events, Ask-the-Contractor Teleconferences and claims processing downtime.