Reminders
- Inactivity of 30 minutes will automatically time user out. A prompt displays at top of page offering an extension to remain logged in.
- Always Sign Out when finished; otherwise, portal requires a user to wait 3 hours before logging in again.
- Accounts disable after 60 days of inactivity. To reactivate account, contact NMP Support.
- Accounts are deleted after 90 days of inactivity. Users must re-register for a new account.
NMP Hours of Availability
Eligibility
24/7 with CMS maintenance on Mondays from midnight to 5 a.m. ET
All Other Functions
- Monday - Friday: 6 a.m. - 8 p.m. CT
- Saturday: 7 a.m. - 3 p.m. CT
Noridian Medicare Portal (NMP)
Access the below NMP related information from this page.
General
| Topic | Brief Description |
|---|---|
| Call Us at 877-320-0390 | Our single toll-free number unifies customer service areas and simplifies suppliers contact. Phone calls are directed by caller, through our IVR system, to most appropriate department CSR or to our IVR |
| Manage My Account Guide | After logging into the account, users are able update their account information by selecting the Manage Account option. This includes: My Profile, Provider/Supplier Combinations, Account Access and Role(s), Security Settings and the Account History. |
| Multi-Factor Authentication (MFA) | View instructions for enrolling with MFA and changing MFA options |
| NMP Homepage | View what is available on the NMP Homepage |
| Passwords | View instructions on resetting passwords and unlocking accounts |
Registration
| Topic | Brief Description |
|---|---|
| Dual Role Registration Guide | For providers/suppliers with fewer than 25 full-time employees, dual role access is available. This access includes both Provider Administrator and End User roles |
| Registration Guide | Each person must register for their own User ID. Noridian Medicare Portal accounts cannot be shared. There are seven steps in the registration process. Each step is important and must be completed thoroughly
|
End User
| Functionality/Options | Brief Description |
|---|---|
| Eligibility | Users may view Beneficiary's Medicare eligibility: Part A, Part B, Managed Care Organization (MCO) and Health Maintenance Organization (HMO), Medicare Secondary Payer (MSP), Home Health, Hospice, End Stage Renal Disease (ESRD), Preventive Services and Medicare Diabetes Prevention Program (MDPP) |
| Medicare Beneficiary Identifier (MBI) Lookup Tool | This tool is an option for providers/suppliers to use if they are not able to obtain the MBI number from the patient |
| Claim Status | Users may view status of claims, view Medical Review comments and initiate a Self Service Reopening or Redetermination on finalized claims |
| Claim Processing Comments | Users may view claim processing comments if a claim had been selected for prepayment review in which Noridian requested documentation prior to making a claim decision. In event a claim was not suspended during processing, this option will not be presented |
| Expanded Denial Details | Users can view important denial details without a separate eligibility inquiry |
| Additional Documentation Request (ADR) Submission and Status | If an ADR was sent to supplier and claim is pending, suppliers may view letter and submit supporting documentation |
| CERT Inquiry | Allows users to view the status of the claims being reviewed by the CERT contractor |
| Self Service Reopenings | Users are able to submit reopenings for certain types of adjustments within the portal |
| Financial Information | Users may view pending and finalized check information issued to an NPI/PTAN combination |
| Overpayments | View a summary of supplier, patient account number, date of service and overpayment amount at top of page |
| 1099 Inquiry | Download a copy of the 1099-MISC and/or 1099-INT tax form for a financial year. |
| Appeal Status Inquiry | Users may check the status of a Written Reopening or Redetermination |
| Begin New Appeal | Users may submit a Written Reopening or Redetermination request. The Transfer of Appeal Rights form and other documentation may be submitted with the request. |
| Full Remittance Advices (RAs) | Users may view, save, and print full RAs |
| Claim-Specific Remittance Advices | Users may view and/or print a Remittance Advice (RA) information for a single claim |
| Same or Similar | View same or similar equipment provided to beneficiary |
| Prior Authorization Request Status and Submit New Prior Authorization | View status of Prior Authorization Requests (PAR) and submit a request for a new PAR. |
| Message Center | Send Us A Message: Users may send Noridian a secure message regarding claims that have been reviewed by CERT or the Noridian Medical Review teams MR Letters Inquiry: Allows providers/suppliers to see educational letters that have been mailed by Medical Review that include Notifications, Findings and CBR/PBA letters |
| Browser Capability/Supported Browsers | The NMP is accessible from several different web browsers; however, only certain browsers are supported. View chart to determine browser requirements for using portal |
| Support Contact Information | Contact Information for portal questions and other inquires |
| Email Notifications | As Provider/Vendor Administrator processes registrations, updates accounts, etc., notification will be sent to End User/Vendor End User via email with explanations of actions taken on the account |
| Manage My Account | View Manage My Account Guide to update information within the portal account |
| Security Awareness Training and Recertification | Users are required to complete yearly training and recertification |
Administrator
| Topic | Brief Description |
|---|---|
| Email Notifications | As Provider/Vendor Administrator processes registrations, updates accounts, etc., notification will be sent to End User/Vendor End User via email with explanations of actions taken on the account |
| Manage My Account | View Manage My Account Guide to update information within the portal account |
| Manage Users | Using Manage Users function of Provider/Vendor Administrator account will help Administrators account for all End Users that have access to the portal under same provider/supplier combination |
| Provider Administrators process registration for Provider End Users and Vendor Administrators. Vendor Administrators process registrations for Vendor End Users. After a user registers for a new account or makes any changes to an existing account, a pending request displays on the Home screen | |
| Reports | View report types which are emailed to Provider and Vendor Administrators |
| Security Awareness Training and Recertification | Users are required to complete yearly training and recertification |
| An Administrator may update a user's functionality without receiving a request | |
| Using .csv Files | For large companies that have many NPI/PTAN combinations attached to a TIN, the Provider or Vendor Administrator may export a .csv file to provide to the users for efficient registration |
Last Updated Jul 01, 2019
Related Articles
The below are topic specific articles which have been published to "Latest Updates" and sent out in Noridian emails within the past two years. Exclusions to this include time sensitive related announcements such as: Noridian and CMS educational events, Ask-the-Contractor Teleconferences and claims processing downtime.
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