Telephone Reopening - JE Part B

To expedite the processing of reopenings, Medicare Part B offers Telephone Reopenings, 855-609-9960. The number of reopenings is limited to 5; however, will be reduced to 3 depending on call volumes.

Requirements when Calling to Request a Reopening

The following will be verified by either a representative or the IVR

• National Provider Identifier (NPI)
• Provider Transaction Access Number (PTAN)
• Last 5 Digits of Tax Identification Number (TIN)

This information will be verified by a representative

• State where the services were provided
• Beneficiary's Medicare ID
• Beneficiary's last name and first initial
• Internal Control Number (ICN) of claim
• Number of reopenings for the call
• Corrective action that will be made on the claim

Additional details that may need to be verified

• Date of service
• Provider/Facility Name
• Billed amount
• Procedure code in question
• Beneficiary's date of birth