Help Desk - JD DME
CEDI Help Desk
The National Government Services Common Electronic Data Interchange (CEDI) Help Desk:
- Phone: 1-866-311-9184 (9:00 a.m. - 7:00 p.m. ET)
- Website: https://www.ngscedi.com/
- E-mail: NGS.CEDIHelpdesk@anthem.com
- Listserv: https://www.ngscedi.com/web/ngscedi/cedi-listserv-registration
The CEDI Help Desk will answer questions and provide support for the following:
- CEDI Enrollment Status
- Support for electronic formats
- X12 837 claims
- NCPDP claims
- X12 835 electronic remittance advice
- X12 276 claim status request
- X12 277 claim status response
- Verification of the receipt of files
- Support for CEDI TA1, TRN, 999 and 277CA transactions
- Support for CEDI NCPDP front end reports
- Testing support for vendors and trading partners (electronic submitters)
- CEDI password resets
- Free/low cost software support
- PC-ACE
- MREP
Any questions regarding the below topics should be directed to the appropriate DME MAC. The CEDI Help Desk does not provide support for the following:
- Claim Status Inquiry (CSI)
- Enrollment or setup status
- Logon or User ID
- Password resets
- Education
- Electronic Funds Transfer (EFT)
- Setup Status
- Questions regarding payments or banking information
- Status of claims in the Jurisdiction A, B, C and/or D DME MAC processing system
- Questions regarding the adjudication of claims
- Questions regarding the content of an Electronic Remittance Advice
- Amount paid on a claim
- Deductible or co-pays applied
- Denied claims
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