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DME Contact Information

Supplier Contact Center (SCC) - View hours of availability, call flow, authentication details and customer service areas of assistance.

CMS Comments on Noridian - Access address in which providers may offer comments to CMS concerning Noridian's performance.

Congressional Inquiries - Congressional offices may receive inquiries from constituents regarding their Medicare services. View elements to request assistance from Noridian.

DME Medical Director (DMD) - View DMD contact information.

Email Addresses - Suppliers may submit emails to Noridian for answers regarding basic Medicare regulations and coverage information. View this page for details and request form.

Fax Numbers - View fax numbers and submission guidelines.

Freedom of Information Act (FOIA) - View mailing address and FOIA request submission details.

Holiday Schedule - View holiday dates that Noridian operations, including customer service phone lines, will be unavailable for customer service.

Interactive Voice Response (IVR) - Self-Service Technology - View conversion tool and information on how to use IVR and what information is available through system. General IVR inquiries available 24/7.

Mailing Addresses - View mail addresses for submitting written correspondence, such as claims, letters, questions, general inquiries, enrollment applications and changes, written redetermination requests and checks to Noridian.

Management - Access Noridian Management contact information in event additional or elevated levels of support is required.

Noridian Medicare Portal (NMP) - SCC CSRs are available to answer general NMP questions. Eligibility available 24/7 and all Other Functions and Registration: M-F 6 a.m. - 8 p.m. CT; Sat 7 a.m. - 3 p.m. CT

Privacy Act of 1974 and HIPAA Privacy Rules - View Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) Privacy Rules.

Supplier Contact Center Training Closures - View training dates and times that Noridian SCC phones will be unavailable for customer service.

Other Medicare Entities

Administrative Law Judge (ALJ) - Send written requests for ALJ hearings to the office specified in the Reconsideration or the Reconsideration determination.

Associations/Committees

Beneficiary Resources - Suppliers are encouraged to refer beneficiaries to these resources for assistance.

Common Electronic Data Interchange (CEDI) - National Government Services

Phone: 866-311-9184
Website: http://www.ngscedi.com/

Competitive Bidding Implementation Contractor (CBIC) - Palmetto GBA

Phone: 877-577-5331
Website: http://www.dmecompetitivebid.com

National Supplier Clearinghouse (NSC) - Supplier Enrollment - Palmetto GBA

Phone: 866-238-9652
Website: http://www.palmettogba.com/nsc

Office of Inspector General (OIG)

Phone: 800-HHS-TIPS (800-447-8477)
Fax: 800-223-8164 (no more than 10 pages please)
Email: HHSTips@oig.hhs.gov
Mail:
Office of the Inspector General
HHS TIPS Hotline
PO Box 23489
Washington, DC 20026

Other DME MACs

  • Jurisdiction A - Noridian Healthcare Solutions - Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
  • Jurisdiction B - CGS - Illinois, Indiana, Kentucky, Michigan, Minnesota, Ohio, Wisconsin
  • Jurisdiction C - CGS - Alabama, Arkansas, Colorado, Florida, Georgia, Louisiana, Mississippi, New Mexico, North Carolina, Oklahoma, Puerto Rico, South Carolina, Tennessee, Texas, Virgin Islands, Virginia, West Virginia

Pricing, Data Analysis and Coding (PDAC) - Palmetto GBA

Phone: 877-735-1326
Website: https://www.dmepdac.com/

Provider Compliance Group Interactive Map - View contractor contact information for each state.

Qualified Independent Contractor (QIC)

Phone: 585-358-3200
Fax: 585-869-3314
Websites: http://www.medicaredmeappeals.com
Email: DMEInfo@MAXIMUS.com; MaximusQICDemo@maximus.com
Mail:
MAXIMUS Federal
DME - QIC Project
3750 Monroe Avenue, Suite 777
Pittsford, NY 14534

 

Last Updated Nov 18, 2019