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DME Contact Information

Supplier Contact Center (SCC) - Our single toll-free number unifies customer service areas and simplifies suppliers contact. Phone calls are directed, through our Interactive Voice Response (IVR) system, to the most appropriate department Customer Service Representative (CSR) or Telephone Reopenings. Suppliers with issues related to the Noridian Medicare Portal passwords, registration and account settings should follow the prompts to be directed to User Security. 

  • SCC & Phone Reopenings: 877-320-0390 (M - F 8 a.m. - 6 p.m. CT)
  • User Security: 877-320-0390
  • TTY: 866-879-2704

Medicare Beneficiaries must contact 1-800-MEDICARE for assistance.

CMS Comments on Noridian - Access address in which providers may offer comments to CMS concerning Noridian's performance.

Congressional Inquiries - Congressional offices may receive inquiries from constituents regarding their Medicare services. View elements to request assistance from Noridian.

DME Medical Director (DMD) - View DMD Contact Information.

Email Customer Service - Suppliers may submit emails to Noridian for answers regarding basic Medicare regulations and coverage information. View this page for details and request form.

Fax Numbers - View fax numbers and submission guidelines.

Freedom of Information Act (FOIA) - View mailing address and FOIA request submission details.

Holiday Schedule - View holiday dates that Noridian operations, including customer service phone lines, will be unavailable for customer service.

Interactive Voice Response (IVR) - View conversion tool and information on how to use IVR and what information is available through system. General IVR inquiries available 24/7.

Mailing Addresses - View mail addresses for submitting written correspondence, such as claims, letters, questions, general inquiries, enrollment applications and changes, written redetermination requests and checks to Noridian.

Management - Access Noridian Management contact information in event additional or elevated levels of support is required.

Noridian Medicare Portal (NMP) - SCC CSRs are available to answer questions at 877-320-0390, M - F 8 a.m. - 6 p.m. CT. Eligibility available 24/7 and all other functions and registration: M - F 6 a.m. - 8 p.m. CT; Sat 7 a.m. - 3 p.m. CT

Privacy Act of 1974 and HIPAA Privacy Rules - View Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) Privacy Rules.

Supplier Contact Center Training Closures - View training dates and times that Noridian SCC phones will be unavailable for customer service.

Other Medicare Entities

Administrative Law Judge (ALJ) - Send written requests for ALJ hearings to the office specified in the Reconsideration or the Reconsideration determination.

Associations/Committees

Beneficiary Resources - Suppliers are encouraged to refer beneficiaries to these resources for assistance.

Common Electronic Data Interchange (CEDI) - National Government Services

Phone: 866-311-9184
Website: http://www.ngscedi.com/ This link will take you to an external website.

Competitive Bidding Implementation Contractor (CBIC) - Palmetto GBA

Phone: 877-577-5331
Website: http://www.dmecompetitivebid.com This link will take you to an external website.

National Supplier Clearinghouse (NSC) - Supplier Enrollment - Palmetto GBA

Phone: 866-238-9652
Website: http://www.palmettogba.com/nsc This link will take you to an external website.

Office of Inspector General (OIG)

Phone: 800-HHS-TIPS (800-447-8477)
Fax: 800-223-8164 (no more than 10 pages please)
Email: HHSTips@oig.hhs.gov
Mail:
Office of the Inspector General
HHS TIPS Hotline
PO Box 23489
Washington, DC 20026

Other DME MACs

  • Jurisdiction A - Noridian Healthcare Solutions - Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
  • Jurisdiction B - CGS This link will take you to an external website. - Illinois, Indiana, Kentucky, Michigan, Minnesota, Ohio, Wisconsin
  • Jurisdiction C - CGS This link will take you to an external website. - Alabama, Arkansas, Colorado, Florida, Georgia, Louisiana, Mississippi, New Mexico, North Carolina, Oklahoma, Puerto Rico, South Carolina, Tennessee, Texas, Virgin Islands, Virginia, West Virginia

Pricing, Data Analysis and Coding (PDAC) - Noridian

Phone: 877-735-1326
Website: https://www.dmepdac.com/ This link will take you to an external website.

Provider Compliance Group Interactive Map This link will take you to an external website. - View contractor contact information for each state.

Qualified Independent Contractor (QIC)

Phone: 904-224-7433
Website: http://www.c2cinc.com This link will take you to an external website.
Mail:
C2C Innovative Solutions, Inc.
Attn: DME QIC
PO Box 44013
Jacksonville, FL 32231-4013

Last Updated May 08, 2017