Missing Invoice

CARC/RARC Description
CO-252 An attachment/other documentation is required to adjudicate this claim/service.
M23 Missing invoice.
N704 Alert: You may not appeal this decision but can resubmit this claim/service with corrected information if warranted.

 

Common Reason for Message

  • Invoice price is missing
  • Invoice price was not submitted in the correct format
  • Multiple invoice prices were submitted

Next Step

  • Verify total invoice price plus shipping cost (do not include handling or other fees) was submitted in Item 19 of the CMS-1500 claim form or its electronic equivalent.
  • Verify no additional information was submitted other than the total invoice price and description of unlisted code, if required.

Claim Submission Tips

  • Invoice' or 'Inv' followed by the price in a currency format using a decimal. Examples:
    • Invoice $130 - claim priced at $1.30
    • Invoice $130.00 - claim priced at $130.00
    • Invoice 13000 - claim priced at $130.00
    • Invoice $13000 - claim priced at $130.00
    • Invoice $1,300 - claim priced at $1,300.00
  • Additional information is found on our Avoiding Denials on Priced per Invoice Claims webpage.

 

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