COVID-19

Visit Noridian's COVID-19 page for information and guidance related to COVID-19.

Visit the CMS Current Emergencies page This link will take you to an external website. for information and updates related to COVID-19 and to access the Accelerated and Advanced Payments Fact Sheet This link will take you to an external website..

To support our providers, a COVID-19 Hotline has been established to help with COVID-19 related inquiries. The hotline number is: 866-575-4067. Customer services representatives will be available Monday-Friday from 8 a.m.-6 p.m. CDT. This hotline will answer questions on provisional billing privileges and enrollment flexibilities afforded by the COVID-19 waiver for providers, as well as advance payments related to COVID-19.

Noridian Part B Contact Information

Provider Contact Center (PCC) - View hours of availability, call flow, authentication details and customer service areas of assistance.

CMS Comments on Noridian - Access address in which providers may offer comments to CMS concerning Noridian's performance.

Congressional Inquiries - Congressional offices may receive inquiries from constituents regarding their Medicare services. View elements to request assistance from Noridian.

Contractor Medical Director (CMD) - View CMD Contact Information.

Email Addresses - Providers may submit emails to Noridian for answers regarding basic Medicare regulations and coverage information. View this page for details and request form.

Fax Numbers - View fax numbers and submission guidelines.

Freedom of Information Act (FOIA) - View mailing address and FOIA request submission details.

Holiday Schedule - View holiday dates that Noridian operations, including PCC phone lines, will be unavailable for customer service.

Interactive Voice Response (IVR) - View conversion tool and information on how to use IVR and what information is available through system. General IVR inquiries available 24/7.

Mailing Addresses - View mail addresses for submitting written correspondence, such as claims, letters, questions, general inquiries, enrollment applications and changes, written Redetermination requests and checks to Noridian.

Management - Access Noridian Management contact information in event additional or elevated levels of support is required.

Noridian Medicare Portal (NMP) - PCC CSRs are available to answer general NMP questions. Eligibility available 24/7 and all other functions and registration: M-F 4 a.m. - 7 p.m. PT; Sat 4 a.m. - 2 p.m. PT

Provider Contact Center Training Closures - View training dates and times that Noridian PCC phone lines will be unavailable for customer service.

Last Updated Thu, 03 Oct 2019 09:35:52 +0000