Ask the Contractor Teleconference (ACT)
The ACT is designed to open communication between the provider community and Noridian. These calls allow for timely identification of problems and information sharing in an informal and interactive atmosphere. No Personal Health Information (PHI) is allowed during these calls.
Noridian representatives from various departments including Appeals, Claims Processing, Electronic Data Interchange Support Services (EDISS), Medical Review (MR), Provider Contact Center (PCC), Provider Enrollment, Provider Outreach and Education (POE) and System Support are available to address questions.
Upcoming Dates and Topics
Attendees must register through a free web-based training tool (GoToWebinar) which requires an Internet connection and a toll-free telephone number (provided in confirmation email). Allow email firstname.lastname@example.org. Unless otherwise specified, ACTs are general in nature.
Time: 1-2 p.m. Pacific Time (PT)
Ways to Ask Questions and Answers
- During GoToWebinar, under Menu, Questions section; type question and various Noridian team representatives will be available to answer
- Up to five days prior, may complete Part B ACT Provider Question Submission form to submit pre-question(s) for the scheduled ACT
Per CMS Internet Only Manual (IOM), Publication 100-09, Chapter 6, Section 20.6.2, questions and answers will be published within 30 business days following an ACT.
ACT Questions and Answers
See Related Articles below for published 2018/2019 Questions and Answers.
Last Updated Jan 17, 2020
The below are topic specific articles which have been published to "Latest Updates" and sent out in Noridian emails within the past two years. Exclusions to this include time sensitive related announcements such as: Noridian and CMS educational events, Ask-the-Contractor Teleconferences and claims processing downtime.