Temporary Disruption to External Print and Mail Services - Resolved 08/19/24

Provider/Supplier Type(s) Impacted: All

Reason Codes: Not applicable.

Claim Coding Impact: Not applicable.

Description of Issue: Noridian is currently experiencing a temporary disruption to our external print and mail services, affecting the printing of standard paper remittance advices (SPRs) and additional documentation requests (ADRs).

Noridian Action Required: We are actively working to resolve the issue, and once restored, SPRs and ADRs be promptly mailed where applicable.

08/06/24 - As of 08/05/24, all delayed SPRs have been mailed.

07/22/24 - The print and mail services are restored for SPRs. Noridian is in the process of mailing all SPRs delayed by the print disruption. Newly issued SPRs will be printed and mailed as they are generated. All delayed SPRs are expected to be mailed by July 31.

07/12/24 - There continues to be a print service disruption affecting the printing and mailing of SPRs. Noridian anticipates the disruption to be resolved by July 22. Once resolved, all delayed SPRs will be mailed.

06/14/24 - There continues to be a print service disruption affecting the printing and mailing of SPRs. Noridian anticipates the disruption to be resolved by mid-July. Once resolved, all delayed SPRs will be mailed.

05/28/24 - There continues to be a print service disruption affecting the printing and mailing of SPRs.

05/03/24 - There continues to be a print service disruption affecting the printing and mailing of SPRs.

04/09/24 - There continues to be a print service disruption affecting the printing and mailing of SPRs.

03/20/24 - The print and mail services are restored for ADRs. There continues to be a disruption affecting the printing of SPRs.

Provider/Supplier Action Required: During this time, please access SPRs and any available ADRs online through the Noridian Medicare Portal.

08/06/24 - If providers/suppliers are missing any SPRs after 08/15/24, please follow your normal procedures to receive a duplicate.

07/22/24 - Due to the disruption in our external print and mail services, Noridian will accept appeals for denied claims included in the SPRs up to 120 days from the postmark date. This extension will allow time to gather documentation and submit appeals for any disputed claims. Our intention is to ensure all parties are afforded appropriate filing timelines for valid appeals and receive consideration for good cause in accordance with Internet Only Manual (IOM) 100-04 Chapter 29. Please include a comment with the late file rationale for the appeal to be reviewed for good cause.

Previously submitted appeals dismissed for a late file but were delayed as a result of the disruption to print and mail services, should be brought to the MACs attention. Appeals will be reviewed on a case-by-case basis to determine if good cause is established for a reopening.

07/12/24 - During this time, please access available SPRs online through the Noridian Medicare Portal. For more information on both full remittance advices and claim specific remittance advices visit Remittance Advices - Portal Guide - Noridian (noridianmedicare.com). SPRs generated throughout the disruption period will be mailed once all disruptions are resolved.

06/14/24 - During this time, please access available SPRs online through the Noridian Medicare Portal. For more information on both full remittance advices and claim specific remittance advices visit Remittance Advices. SPRs generated throughout the disruption period will be mailed once all disruptions are resolved.

05/28/24 - During this time, please access available SPRs online through the Noridian Medicare Portal. For more information on both full remittance advices and claim specific remittance advices please visit Remittance Advices. SPRs generated throughout the disruption period will be mailed once all disruptions are resolved.

05/03/24 - During this time, please access available SPRs online through the Noridian Medicare Portal. For more information on both full remittance advices and claim specific remittance advices please visit Remittance Advices. SPRs generated throughout the disruption period will be mailed once all disruptions are resolved.

04/09/24 - During this time, please access SPRs online through the Noridian Medicare Portal. For more information on both full remittance advices and claim specific remittance advices please visit Remittance Advices.

03/20/24 - Providers will receive mailed ADRs generated from February 20 and forward. If the requested information was already accessed and provided through the Noridian Medicare Portal (NMP) or Direct Data Entry (DDE), please disregard the mailed letter. If the claim denied for no response due to the delay of the ADR letter mailing, Noridian will reopen and review supporting documentation if received accordingly and will honor the 45-days based on the date the letter was mailed.

Proposed Resolution/Solution: N/A

Date Reported: 03/06/24

Date Resolved: 08/19/24

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