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Access NMP End User Manual


  • Inactivity of 30 minutes will automatically time user out. A prompt displays at top of page offering an extension to remain logged in.
  • Always Sign Out when finished; otherwise, portal requires a user to wait 3 hours before logging in again.
  • Accounts disable after 60 days of inactivity. To reactivate account, contact NMP Support.
  • Accounts are deleted after 90 days of inactivity. Users must re-register for a new account.

Last Updated Aug 17, 2017

Hours of Availability


24/7 with CMS maintenance on Mondays from midnight - 5 a.m. ET

All Other Functions

Monday - Friday: 6 a.m. - 8 p.m. CT

Saturday: 7 a.m. - 5 p.m. CT

Noridian Medicare Portal (NMP)

Access the below NMP related information from this page.


Topic Brief Description
Call Us at 877-908-8431 Our single toll-free number unifies customer service areas and simplifies suppliers contact. Phone calls are directed by caller, through our IVR system, to most appropriate department CSR or to our IVR
Manage My Account Guide When logged into an account, all users may update information by selecting Manage Account
Multi-Factor Authentication (MFA) View instructions for enrolling with MFA and changing MFA options
NMP Homepage View what is available on the NMP Homepage
NMP Print Suppression Policy - SPR NMP allows providers an on-demand method to retrieve their Standard Paper Remittance (SPR) Advices
Passwords View instructions on resetting passwords and unlocking accounts



Topic Brief Description
Dual Role Registration Guide For providers/suppliers with fewer than 25 full-time employees, dual role access is available. This access includes both Provider Administrator and End User roles
Registration Checklist Checklist will help users know the steps required when registering
Registration Guide

Each person must register for their own User ID. Noridian Medicare Portal accounts cannot be shared. There are seven steps in the registration process. Each step is important and must be completed thoroughly

  • Be sure to have all required information ready and available for Step 6 completion. View Step 6 details and helpful tips


End User

Functionality/Options  Brief Description
Eligibility Users may view Beneficiary's Medicare eligibility: Part A, Part B, Managed Care Organization (MCO) and Health Maintenance Organization (HMO), Medicare Secondary Payer (MSP), Home Health, Hospice, End Stage Renal Disease (ESRD), and Preventive Services
Claim Status Users may view status of claims, view Medical Review comments and initiate a Self Service Reopening or Redetermination on finalized claims
Claim Processing Comments Users may view claim processing comments if a claim had been selected for prepayment review in which Noridian requested documentation prior to making a claim decision. In event a claim was not suspended during processing, this option will not be presented
Related Claim Details Part B providers may access more information about a finalized claim that was denied or received a reduced payment due to related services. Types of claim situations providers can research include National Correct Coding Initiative edits, pre- or post-operative care following a service that had a global period and/or duplicate claims
Self Service Reopenings Users are able to submit reopenings for certain types of adjustments within the portal.
Financial Information Users may view pending and finalized check information issued to an NPI/PTAN combination
Appeal Status Inquiry Users may check the status of a Written Reopening or Redetermination
Begin New Appeal Users may submit a Written Reopening or Redetermination request
Claim-Specific Remittance Advices Users may view and/or print a Remittance Advice (RA) information for a single claim
Full Remittance Advices Part B providers may view, save and print full remittance advices
Browser Capability/Supported Browsers The NMP is accessible from several different web browsers; however, only certain browsers are supported. View chart to determine browser requirements for using portal
Support Contact Information Contact Information for portal questions and other inquires
Email Notifications As Provider/Vendor Administrator processes registrations, updates accounts, etc., notification will be sent to End User/Vendor End User via email with explanations of actions taken on the account
Manage My Account View Manage My Account Guide to update information within the portal account
Security Awareness Training and Recertification Users are required to complete yearly training and recertification



Topic Brief Description
Email Notifications As Provider/Vendor Administrator processes registrations, updates accounts, etc., notification will be sent to End User/Vendor End User via email with explanations of actions taken on the account
Manage My Account View Manage My Account Guide to update information within the portal account
Manage Users Using Manage Users function of Provider/Vendor Administrator account will help Administrators account for all End Users that have access to the portal under same provider/supplier combination

Overview of Pending Requests

Provider Administrators process registration for Provider End Users and Vendor Administrators. Vendor Administrators process registrations for Vendor End Users. After a user registers for a new account or makes any changes to an existing account, a pending request displays on the Home screen

Reports View report types which are emailed to Provider and Vendor Administrators
Security Awareness Training and Recertification Users are required to complete

Updating User's Accounts without Requests

An Administrator may update a user's functionality without receiving a request

Using .csv Files For large companies that have many NPI/PTAN combinations attached to a TIN, the Provider or Vendor Administrator may export a .csv file to provide to the users for efficient registration


Last Updated Nov 22, 2017

The below are topic specific articles which have been published to "Latest Updates" and sent out in Noridian emails within the past two years. Exclusions to this include time sensitive related announcements such as: Noridian and CMS educational events, Ask-the-Contractor Teleconferences and claims processing downtime.