NMP vs. IVR Self Service Elements Comparison - JF Part B

The below details can be accessed via the Noridian Medicare Portal and/or the Interactive Voice Response.

• Claim Status
• Financial

The CMS Internet Only Manual (IOM), Publication 100-09, Chapter 6, Section 50 - 50.1 mandates that all providers first access inquiries through self-service technology, "One important way to successfully manage the provider inquiry workload is to increase and enhance the self-service technology tools available to Medicare providers and to require providers to use these tools when appropriate... MACs can require providers (and their representatives) to use their IVR, Secure Internet Portal, public website and other self-service tools to obtain information readily available within these tools."