Frequently Asked Questions (FAQs)

The below FAQs are based on inquiries received from the provider community.

Claim Submission Errors - View claim submission error related FAQs

Customer Service - View FAQs based upon Top 10 telephone and Top 10 written inquiries

Medical Review - View FAQs associated with medical review topics

Self Service Reopening (SSRO) Mandate Assistance - View SSRO Mandate Assistance FAQs

Additional inquiries and solutions specific to areas of claim processing are included in applicable webpages and are updated based on data analysis or influxes in identified issues.

Last Updated Nov 11 , 2024