Disable Beneficiary Eligibility Information from MAC IVR Systems

Related CR Release Date: September 27, 2024
Effective Date: March 31, 2025
Implementation Date: October 21, 2024 - for business requirement 13754.2; March 31, 2025 - For all other business requirements
Related Change Request (CR) Number: CR 13754
Related CR Transmittal Number: R12858OTN

CR 13754 directs Medicare Administrative Contractors (MACs) to disable beneficiary eligibility information from their Interactive Voice Response (IVR) systems by March 31, 2025.

Make sure your billing staff knows about these changes.

View the complete CMS Change Request (CR)13754.

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