Email Addresses - JA DME
Do you have Medicare claims questions?
Suppliers may email Noridian [complete/submit Contact Us Form] general Medicare inquiries regarding regulations and coverage. NOTE: Allow up to 45 business days to receive a response on postal and/or email submitted inquiries.
For a quicker inquiry response, contact our Supplier Contact Center to speak directly with a Customer Service Representative.
Beneficiaries must contact Medicare by calling 1-800-MEDICARE (1-800-633-4227).
Topic Specific Email Addresses
If you are seeking an answer to a topic specific question, suppliers may email the below for the intended purposes only. Emailing us for a reason not described below will cause response delays.
Do not email us Confidential information as it is possible for others to view the email contents, exposing you or others as a target for fraud or abuse. This includes private information such as patient names, claim information, Medicare IDs, Social Security Numbers (SSNs), Claim Control Numbers (CCNs) or provider numbers. If you have a question that contains confidential information, contact our Supplier Contact Center.
NOTE: Allow up to 45 business days to receive a response on postal and/or email submitted inquiries.
|When To Use This Address
|Comprehensive Error Rate Testing (CERT)
Use this address for CERT related inquiries, such as outcomes and status checks.
Include the CID within the message.
|Congressional Inquiries or FOIA Requests
Use this address when submitting Freedom of Information Act (FOIA) requests or if the request is coming from a Congressional office
Emails sent to this address require specific information. Review the Freedom of Information Act or Congressional Inquiries webpages for a full listing of required items to include.
|LCD: New LCD Request
Use this address to request the creation of a new LCD.
Emails sent to this address require specific information. Review the New LCD Request Process webpage for a full listing of required items to include.
|LCD Reconsideration Request
Use this address to request a revision to an existing LCD.
Emails sent to this address require specific information. Review the LCD Reconsideration Process webpage for a full listing of required items to include.
|Use this address to submit requests for immediate offsets of open debt(s)
|Reopenings and Redeterminations
|Use this address with questions regarding: Timely Filing Inquiries, Appeal Rights and Regulations, Coverage Questions, Redetermination Documentation Requirements, Social Security Laws, Interpretation of Redetermination Decisions and Policies
|Use this form to report website ease of use or difficulties.
|Website Feedback Form
|CMS Comments on Noridian
|Use this contact information to send comments to CMS concerning Noridian's performance.