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DME Contact Information

This page contains information and resources for suppliers to use for contacting Noridian or other Medicare entitites. 

Contact Brief Description

Interactive Voice Response (IVR)

View various customer service phone numbers and hours of operation Interactive Voice Response System and Supplier Contact Center

  • 866-419-9458

Our single toll-free number unifies customer service areas and simplifies suppliers contact. Phone calls are directed by caller, through our IVR system, to most appropriate department CSR or to our IVR. View call flow, authentication details and customer service areas of assistance

  • 866-419-9458 (Monday – Friday 8 a.m. – 5 p.m. ET.)
  • Text Teletype Calls (TTY): 888-897-7539

Medicare Beneficiaries - Noridian is unable to assist Medicare beneficiaries. Contact 1-800-MEDICARE for assistance

CMS Comments on Noridian Providers may offer comments to CMS concerning Noridian's performance, write to address on this webpage
Congressional Inquiries Congressional offices may receive inquiries from constituents regarding their Medicare services. View elements to request assistance from Noridian
DME Medical Director (DMD) View DMD Contact Information
Email Customer Service You may submit emails to Noridian for answers regarding basic supplier information regarding Medicare regulations and coverage. View this page for details and request form

Fax Numbers

View fax numbers and submission guidelines

Freedom of Information Act (FOIA) View mail address and details on how to submit a FOIA request
Holiday Schedule In event additional assistance is needed or requires elevated levels of support, use Noridian contact information available on this webpage

Mailing Addresses

View mail addresses for submitting written cotrrespondence, such as claims, letters, questions, general inquiries, enrollment applications and changes, written redetermination requests and checks to Noridian

Management

In event additional assistance is needed or requires elevated levels of support, use Noridian contact information available on this webpage

Noridian Medicare Portal (NMP)

Supplier Contact Center representatives are available to answer questions at 866-419-9458, Mon-Fri 8 a.m. - 5 p.m. ET

Hours of Availability: Eligibility: 24/7; All Other Functions and Registration: Mon-Fri 6 a.m. - 8 p.m. CT; Sat 7 a.m. - 3 p.m. CT 

Privacy Act of 1974 and HIPAA Privacy Rules

The purpose of the Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) Privacy Rules are to provide safeguards for individuals against an invasion of privacy.

Supplier Contact Center Training Closures View training dates and times that Noridian Supplier Contact Center phone lines will be unavailable for customer service

 

Other Medicare Entities

Entity Contact Information
Administrative Law Judge (ALJ)

Send written requests for ALJ hearings to the office specified in the reconsideration or the reconsideration determination.

In most instances, the reconsideration will direct you to submit your written request to the Division of Centralized Docketing at the following address:

OMHA - Central Operations
200 Public Square, Suite 1260
Cleveland, OH 44114

However, always defer to address specified in reconsideration or reconsideration determination. Failure to do so will delay the processing of request.

Associations/Committees

View a list of state and national associations

Beneficiary Resources

Suppliers are encouraged to refer beneficiaries to these resources for assistance

Common Electronic Data Interchange (CEDI)

National Government Services
Phone: 1-866-311-9184
Website: http://www.ngscedi.com/ This link will take you to an external website.

Competitive Bidding Implementation Contractor (CBIC)

Palmetto GBA
Phone: 1-877-577-5331
Website: http://www.dmecompetitivebid.com This link will take you to an external website.

National Supplier Clearinghouse (NSC)

Supplier Enrollment
Palmetto GBA
Phone: 1-866-238-9652
Website: http://www.palmettogba.com/nsc This link will take you to an external website.

Office of Inspector General (OIG)

Phone: 1-800-HHS-TIPS (1-800-447-8477)
Fax: 1-800-223-8164 (no more than 10 pages please)
Email: HHSTips@oig.hhs.gov
Mail:
Office of the Inspector General
HHS TIPS Hotline
PO Box 23489
Washington DC 20026

Other DME MACs
  • Jurisdiction B – CGS This link will take you to an external website. - Illinois, Indiana, Kentucky, Michigan, Minnesota, Ohio, Wisconsin
  • Jurisdiction C – CGS This link will take you to an external website. - Alabama, Arkansas, Colorado, Florida, Georgia, Louisiana, Mississippi, New Mexico, North Carolina, Oklahoma, Puerto Rico, South Carolina, Tennessee, Texas, Virgin Islands, Virginia, West Virginia
  • Jurisdiction D – Noridian Healthcare Solutions This link will take you to an external website. - Alaska, American Samoa, Arizona, California, Guam, Hawaii, Idaho, Iowa, Kansas, Missouri, Montana, Nebraska, Nevada, North Dakota, Northern Mariana Islands, Oregon, South Dakota, Utah, Washington and Wyoming
Pricing, Data Analysis and Coding (PDAC)

Noridian
Phone: 1-877-735-1326
Website: https://www.dmepdac.com/ This link will take you to an external website.

Provider Compliance Group Interactive Map

View contractor phone numbers, websites, etc., for each state: Interactive Map This link will take you to an external website.

Qualified Independent Contractor (QIC) Phone: 1-904-224-7433

Websitehttp://www.c2cinc.com This link will take you to an external website.
Mail:
C2C Innovative Solutions, Inc.
Attn: DME QIC
PO Box 44013
Jacksonville FL 32231-4013

 

Last Updated Nov 08, 2016