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CERT PHONE NUMBER TEMPORARILY UNAVAILABLE

Comprehensive Error Rate Testing (CERT) Claim Identifier (CID) Status Unavailable

Due to an application transition, the CERT department and Noridian Medicare Portal (NMP) will be unable to provide the current status of CIDs from January 12, 2021 through January 18, 2021. All provider and supplier inquires may be addressed after this time frame.

The CERT phone line is temporarily unavailable, please email inquiries to jadmecert@noridian.com.

Comprehensive Error Rate Testing (CERT)

Since 1996, CMS implemented several initiatives to prevent improper payments. CMS' goal is to reduce payment errors by identifying and addressing billing errors concerning coverage and coding. The CERT is one of the programs created by CMS to assist in eliminating improper payments.

NCI is the CERT Review Contractor and the CERT Documentation Contractor. They complete audits on randomly selected claims submitted to Noridian. When a claim has been selected for an audit, NCI sends a supplier a Medical Record Request Letter asking that all supporting claim documentation be pulled for the audit.

CERT Articles - Learn more about common CERT errors and answers to common CERT questions.

CERT Contact Information - Suppliers may submit CERT-related inquiries via phone or email.

CERT Contractor - View information about the CERT contractor, their role and contact information.

CERT Documentation Requests Impacted by a Disaster - This article is for providers that have claims under CERT review and are affected by a natural or man-made disaster.

CERT Quick Look Documentation Tool - View a reference guide of common CERT policies under review and the documentation that is typically required for policy criteria to be met.

CERT Review Process - View the process for receiving and responding to CERT requests.

Noridian CERT-Related Communications - View a listing of the most common types of communication that suppliers will receive from Noridian, primarily by fax, is provided.

 

Last Updated Tue, 02 Nov 2021 14:21:04 +0000

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Contractors

Follow standard appeals process and submit request to Noridian.

NCI - CERT Review Contractor
Address:
CERT Documentation Center
8701 Park Central Drive, Suite 400-A
Richmond, VA 23227
Fax: 804-261-8100
Phone: 888-779-7477
Email:
CERTmail@nciinc.com
CERTprovider@nciinc.com