Emergencies and Disasters

COVID-19

To support our providers, a COVID-19 Hotline has been established to help with COVID-19 related inquiries. The hotline number is: 866-575-4067. Customer services representatives will be available from Monday-Friday from 8 a.m.-6 p.m. CDT. This hotline will answer questions on provisional billing privileges and enrollment flexibilities afforded by the COVID-19 waiver for health care facilities and providers, as well as on accelerated payments related to COVID-19.

The hotline will be available on Saturday, April 3 and Sunday, April 4 from 8 a.m.-6 p.m. CDT to provide assistance for facilities and providers only for questions regarding accelerated payment.

Visit the CMS Current Emergencies page for information and updates related to COVID-19.

On this page, view the below information.

COVID-19: Accelerated Payment

CMS has expanded the current Accelerated Payment Program during the COVID-19 public health emergency to extend financial hardship relief to impacted Medicare facilities and providers. Special considerations will be given for COVID-19 circumstances. See the FACT SHEET: EXPANSION OF THE ACCELERATED AND ADVANCE PAYMENTS PROGRAM FOR PROVIDERS AND SUPPLIERS DURING COVID-19 EMERGENCY for more information.

To start the accelerated payment request process, reference the Provider Request for Accelerated Payment Form [PDF]. For intermediary, list Noridian-COVID-19 and in Section 3, check box (b). Section 4 does not need to be completed. A Request Certification Form [PDF] must be completed before we can finalize your request. We would suggest submitting this form with the initial request if at all possible, but it can be submitted at a later time.

The request may be submitted to Noridian via email, fax or mail, using the below information.

Email: JE-Reimb@noridian.com

Fax: 701-277-6572

US Postal Mail
Noridian Healthcare Solutions
Attn: Part A-Recoupment
PO Box 6055
Fargo, ND 58108-6055

Mail sent through FedEx or Other Courier
Noridian Healthcare Solutions
Attn: Part A-Recoupment
900 42nd Street South
PO Box 6055
Fargo, ND 58103-2119

We encourage fax and email submissions for faster action on your request.

COVID-19 Telephone Hotline: The telephone hotline 1-866-575-4067 has been created to address accelerated payment questions as a result of the COVID-19 response. The hotline is available Monday-Friday 8 a.m. - 6 p.m. Central Time (CT).

Resources

In the event of a national or regional catastrophe or disaster, the Emergency Response and Recovery webpage contains information about the most recent emergencies and disasters.

Access the below topic related information from this page.

Access additional resources that may assist providers when handling claims related inquiries from the below.

 

Last Updated Apr 01, 2020

The below are topic specific articles which have been published to "Latest Updates" and sent out in Noridian emails within the past two years. Exclusions to this include time sensitive related announcements such as: Noridian and CMS educational events, Ask-the-Contractor Teleconferences and claims processing downtime.