Visit Noridian's COVID-19 page for information and guidance related to COVID-19.
Visit the CMS Current Emergencies page for information and updates related to COVID-19.
To support our providers, a COVID-19 Hotline has been established to help with COVID-19 related inquiries. The hotline number is: 866-575-4067. Customer services representatives will be available from Monday-Friday from 8 a.m.-6 p.m. CDT. This hotline will answer questions on provisional billing privileges and enrollment flexibilities afforded by the COVID-19 waiver for health care facilities and providers, as well as accelerated payments related to COVID-19.
Provider Enrollment Contact Center
Noridian Customer Service requires providers to use the Enrollment Application Status Search self-service tool to access application related details.
The Enrollment Application Status Search tool allows providers and suppliers to follow his/her enrollment application progress. Simply enter the Application/Reference Number or Web Tracking ID into the search field and select "View Application Status."
Customer Service Representative (CSR)
To decrease call wait times and direct calls through our IVR system to the most appropriate department, callers must authenticate with their National Provider Identifier (NPI), Provider Transaction Access Number (PTAN) and Taxpayer Identification Number (TIN).
- Provider Enrollment: M-F 6 a.m. - 5 p.m. PT
TTY: 855-549-9874 (M-F 8 a.m. - 5 p.m. PT)
CSRs can assist with three (3) below related inquiries per call.
- Application Status
- PTAN Status
- General Enrollment Inquiries
Fax or Mail Items to Noridian
|May Fax Items||Mail Items|
See Fax Numbers webpage for Enrollment fax number
See Mailing Addresses webpage for individual state address. Attn: Enrollment
|National Plan and Provider Enumeration System (NPPES)|| |
|Provider Enrollment, Chain, and Ownership System (PECOS)|| |
|Internet-based PECOS - External User Services (EUS) Help Desk|| |
Live Chat: EUS Live Chat
Phone: 800-624-1373 (toll free, Option #2)
|Determining your appropriate Fiscal Intermediary|| |
|Questions that go to your local state agency|| |
|Questions that go to your appropriate CMS Regional Office|| |
Last Updated Mar 22, 2019