Secure File Transfer with Noridian

GoAnywhere Managed File Transfer (MFT) is Noridian's secure file transfer platform used to send, receive, and manage files between Noridian and approved external organizations and users. The platform provides a secure method for exchanging business documents and other sensitive information while maintaining controlled access to shared files and folders.

What Is GoAnywhere?

GoAnywhere MFT provides a secure environment for exchanging files with Noridian. Users can:

• Upload files to folders shared with them by Noridian
• Download files that have been shared with them
• Securely exchange documents with approved users
• Manage file access and permissions
• Collaborate with Noridian through secure file sharing

GoAnywhere is designed to provide a secure method for transferring files and managing document exchanges between Noridian and external users.

Who Can Use GoAnywhere?

GoAnywhere is available to approved external users who need to securely exchange files with Noridian, including:

• Hospitals and healthcare facilities
• Healthcare providers and provider organizations
• Consultants and third-party preparers
• Vendors and contractors
• Other approved business partners

Before access can be granted, users must complete applicable registration requirements and meet Noridian's access approval requirements.

Third-Party and Consultant Requirements

Consultants, third-party preparers, vendors, and other non-provider representatives must complete additional authorization requirements before GoAnywhere access can be granted.

These users are required to complete and submit the Medicare Audit Third-Party Authorization Agreement available on our Audit and Reimbursement Forms page to their assigned Noridian auditor. Access requests cannot be processed until the required authorization documentation has been received and approved.

How Do I Get Started?

To begin using GoAnywhere, contact your assigned Noridian auditor and let them know you would like to register for GoAnywhere MFT.

Your auditor will determine whether your organization's email domain has already been approved for GoAnywhere access.

If Your Domain Is Already Approved

If your organization's email domain has already been approved, your auditor can share a file or folder with you through GoAnywhere. The invitation email will allow you to begin the account registration process and create your GoAnywhere account.

If Your Domain Requires Approval

If your organization's email domain has not yet been approved, your auditor will communicate with you regarding any information needed to complete the approval process. Once the approval process is complete, your auditor can share a file or folder with you through GoAnywhere so that you can register and create your account.

Accessing GoAnywhere

After your account has been created and activated, you can access the GoAnywhere MFT portal using the link below:

GoAnywhere MFT Portal

GoAnywhere Training Course

The Noridian Educational Experience (NEE) offers a GoAnywhere training course that walks users through the platform and demonstrates common tasks and functionality.

Topics include:

• Accessing and navigating GoAnywhere
• Uploading and downloading files
• Sharing files securely
• Managing file permissions
• Best practices for secure file exchange

More information about NEE can be found on the Noridian Educational Experience webpage.

Additional Information

For the best experience, users are encouraged to review the Noridian Educational Experience course before using the platform. These resources provide detailed instructions and demonstrations to help users successfully navigate GoAnywhere and securely exchange files with Noridian.

For questions regarding access requirements or file-sharing requests, contact your assigned Noridian auditor.

Frequently Asked Questions (FAQs)

Is GoAnywhere the same as the Noridian Medicare Portal or MCReF?

No. GoAnywhere, the Noridian Medicare Portal (NMP), and MCReF are separate systems that serve different purposes.

• GoAnywhere MFT is a secure file transfer platform used to upload, download, share, and exchange files with Noridian.
• Noridian Medicare Portal (NMP) is a web portal that provides access to Medicare beneficiary, claim, eligibility, and related Medicare information.
• MCReF (Medicare Cost Report e-Filing system) is used for the electronic submission of Medicare cost reports and associated filing requirements.

Access to one system does not automatically provide access to the others. Separate registration, approval, and login credentials are required for each platform.

Note: While GoAnywhere may be used to securely exchange files related to Medicare cost reporting activities, it is not a replacement for MCReF and does not provide the same functionality.

Who can register for GoAnywhere?

GoAnywhere is available to approved external users who need to securely exchange files with Noridian, including healthcare providers, provider organizations, hospitals, consultants, third-party preparers, vendors, contractors, and other approved business partners.

Can multiple users from my organization access GoAnywhere?

Yes. Multiple users from the same organization may have GoAnywhere access. Each individual user must have their own GoAnywhere account and be granted access through the appropriate onboarding process. If additional users from your organization require access, they should contact their assigned Noridian auditor to discuss registration requirements and determine whether any additional approvals or documentation are needed.

How do I request access to GoAnywhere?

Contact your assigned Noridian auditor and let them know you would like to register for GoAnywhere. Your auditor will determine whether your organization's email domain has already been approved and will guide you through any required steps before registration can begin.

Will I need to complete any forms before gaining access?

Some users may need to complete additional requirements before access can be granted. Consultants, third-party preparers, vendors, and other non-provider representatives must complete and submit the Medicare Audit Third-Party Authorization Agreement to their assigned auditor before access can be approved.

What happens after I request access?

Once any required approvals have been completed, your auditor can share a file or folder with you through GoAnywhere. The invitation email will contain instructions that allow you to create your account and begin using the platform.

Can I create a GoAnywhere account without receiving a file or folder invitation?

No. Account creation begins when a Noridian representative shares a file or folder with you through GoAnywhere. The invitation email contains the information needed to register your account.

Why haven't I received my invitation email?

If you have requested access but have not received an invitation, contact your assigned auditor to verify that:

• Your request has been processed
• Your organization's email domain has been approved, if required
• The invitation was sent to the correct email address

How do I log in to GoAnywhere?

After your account has been created, visit the GoAnywhere MFT webpage and sign in using your registered email address and password. The system will also require a one-time password (OTP) for verification during login.

Do I need to enter a verification code every time I sign in?

Yes. GoAnywhere uses a one-time password (OTP) sent to your email address as part of the login process. You will be prompted to complete this verification when signing in.

Should I encrypt files before uploading them?

No. GoAnywhere is a secure file transfer platform. Files should not be encrypted before uploading unless Noridian specifically instructs you to do so.

What happens if I forget my password?

Use the Forgot Password? option on the login page to start the password reset process. Password reset instructions will be sent to your registered email address.

What Happens if My Account Becomes Inactive or Disabled?

GoAnywhere accounts that do not log in for 30 days are automatically disabled due to inactivity. Additionally, an account will be locked after three unsuccessful login attempts. If your account becomes inactive, disabled, or locked, contact your assigned Noridian auditor for assistance. Your auditor can help determine the appropriate steps to restore access.

Where can I learn how to use GoAnywhere?

Noridian provides:

• A GoAnywhere course through the Noridian Educational Experience

Who do I contact if I need help?

For questions about registration, access, or file-sharing activities, contact your assigned Noridian auditor.