Help Desk - JA DME

The National Government Services Common Electronic Data Interchange (CEDI) Help Desk:

• Phone: 1-866-311-9184 (9:00 a.m. - 7:00 p.m. ET)
• Website: https://www.ngscedi.com/
• E-mail: NGS.CEDIHelpdesk@anthem.com
• Listserv: https://www.ngscedi.com/web/ngscedi/cedi-listserv-registration

The CEDI Help Desk will answer questions and provide support for the following:

• CEDI Enrollment Status
• Support for electronic formats
  • X12 837 claims
  • NCPDP claims
  • X12 835 electronic remittance advice
  • X12 276 claim status request
  • X12 277 claim status response
• Verification of the receipt of files
• Support for CEDI TA1, TRN, 999 and 277CA transactions
• Support for CEDI NCPDP front end reports
• Testing support for vendors and trading partners (electronic submitters)
• CEDI password resets
• Free/low cost software support
  • PC-ACE
  • MREP

Any questions regarding the below topics should be directed to the appropriate DME MAC. The CEDI Help Desk does not provide support for the following:

• Claim Status Inquiry (CSI)
  • Enrollment or setup status
  • Logon or User ID
  • Password resets
  • Education
• Electronic Funds Transfer (EFT)
  • Setup Status
  • Questions regarding payments or banking information
• Status of claims in the Jurisdiction A, B, C and/or D DME MAC processing system
• Questions regarding the adjudication of claims
• Questions regarding the content of an Electronic Remittance Advice
  • Amount paid on a claim
  • Deductible or co-pays applied
  • Denied claims