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Provider Enrollment Contact Center

Contact our Enrollment Customer Service Representatives (CSRs) at 855-609-9960

TTY: 855-549-9874

Hours of Availability

  • The Contact Center is staffed to respond to inquiries for each of these areas during ordinary hours of operation from 6 a.m. – 5 p.m. PT
  • General IVR inquiries available 24/7

CSRs may assist callers with the following

  • Revalidation
  • Application Status
  • PTAN Status
  • General Enrollment Inquiries

Items that may be faxed into Noridian

Fax: 701-277-7866

  • Pending application corrections or additions
  • Include application reference number on coversheet.
  • Request Enrollment Historical Information, such as PTANs or notification letters
  • Corrective Action Plan (CAP) Request

Mail the following items into Noridian

Visit Mailing Addresses webpage to retrieve individual state address. Attn: Enrollment

  • Appeal request
  • CMS Application

External Contacts

Contact Services Offered
National Plan and Provider Enumeration System (NPPES)
  • Apply online for NPI
  • View/Update NPI data

Phone: 800-465-3203
TTY: 800-692-2326
Email: customerservice@npienumerator.com
Website: https://nppes.cms.hhs.gov/NPPES/StaticForward.do?forward=static.npistart This link will take you to an external website.
Mail:
NPI Enumerator
P.O. Box 6059
Fargo, ND 58108-6059

Provider Enrollment, Chain, and Ownership System (PECOS)
  • Request NPI application
  • Submit initial application
  • View/change enrollment information
  • Track enrollment application through web submission process
  • Add /change a reassignment of benefits
  • Submit changes to existing information
  • Reactivate an existing record
  • Withdraw from Medicare Program
  • Submit Change of Ownership

Access PECOS: https://pecos.cms.hhs.gov/pecos/login.do
Enroll Online: Learn more about PECOS

Internet-based PECOS - External User Services (EUS) Help Desk
  • Issues with User ID/Password and unable to log in
Phone: 866-484-8049
TTY: 866-523-4759
Email: EUSSupport@cgi.com
Live Chat: EUS Live Chat This link takes you to an external website.
Website: https://eus.custhelp.com/app/home This link takes you to an external website.
Pay.gov
  • Customer Support

Phone: 800-624-1373 (toll free, Option #2)
Email: pay.gov.clev@clev.frb.org
Hours: 7 a.m. – 7 p.m. Monday - Friday ET

Determining your appropriate Fiscal Intermediary
  • Freestanding Home Health Agencies (HHAs) and Hospices will go to their appropriate Regional Home Health Intermediary (RHHI)

https://www.cms.gov/Medicare/Provider-Enrollment-and-Certification/MedicareProviderSupEnroll/downloads/contact_list.pdf This link will take you to an external website.

Questions that go to your local state agency
  • State licensure qualifications
  • Specialty type for the services provided
  • Survey status
  • Change-of-Ownership (CHOW) qualifications
Questions that go to your appropriate CMS Regional Office
  • Recommendation status (use name listed on your recommendation letter when searching)
  • Medicare tie-in, tie-out, and/or certification letter

http://directory.psc.gov/employee.htm This link will take you to an external website.

 

Last Updated Aug 18, 2017