Portal, IVR, and Customer Service Limited Availability on March 29 - 31, 2019

There will be Common Working File (CWF) "Dark" days on Friday, March 29 through Sunday, March 31, 2019 for all CWF hosts. This means the CWF online Health Insurance Master Record (HIMR) inquiry will not be available on those days.

The following functions will not be available in the Noridian Medicare Portal (NMP)

  • Claim Status
  • Self Service Reopenings
  • Redetermination Submission

The following functions will not be available on the Interactive Voice Response (IVR)

  • Redeterminations
  • Claim Status / Details

Customer Service Representatives will not be able to assist providers with the below.

  • Eligibility Inquiries
  • Claim Status
  • Claim Denials Relating to Eligibility

Last Updated Mar 21, 2019