Ask the Contractor Teleconference (ACT)

The ACT is designed to open communication between the provider community and Noridian. These calls allow for timely identification of problems and information sharing in an informal and interactive atmosphere. No Personal Health Information (PHI) is allowed during these calls.

Noridian representatives from various departments including Appeals, Claims Processing, Electronic Data Interchange Support Services (EDISS), Medical Review (MR), Provider Contact Center (PCC), Provider Enrollment, Provider Outreach and Education (POE), and System Support may be available to address your questions.

Upcoming Dates and Topics

ACTs are general in nature unless otherwise specified.

Time: 3-4 p.m. Central Time (CT)

Questions and Answers

There are two ways to ask questions.

  1. Ask question(s) during an ACT.
    • Various Noridian team representatives will be available to address questions/concerns.
  2. Complete ACT Provider Question Submission Form to submit question(s) up to five days prior to a scheduled ACT.
    • Questions will be addressed at the start of call.

Per CMS Internet Only Manual (IOM), Publication 100-09, Chapter 6, Section 20.6.2, questions and answers will be published within 30 business days following an ACT.

ACT Minutes


Last Updated Aug 19, 2019

The below are topic specific articles which have been published to "Latest Updates" and sent out in Noridian emails within the past two years. Exclusions to this include time sensitive related announcements such as: Noridian and CMS educational events, Ask-the-Contractor Teleconferences and claims processing downtime.