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Access NMP End User Manual

Reminders

  • Inactivity of 30 minutes will automatically time user out. A prompt displays at top of page offering an extension to remain logged in.
  • Always Sign Out when finished; otherwise, portal requires a user to wait 3 hours before logging in again.
  • Accounts disable after 60 days of inactivity. To reactivate account, contact NMP Support.
  • Accounts are deleted after 90 days of inactivity. Users must re-register for a new account.

Last Updated Sep 13, 2016

Hours of Availability

Eligibility: 24/7 with CMS maintenance on Mondays from midnight to 5 a.m. ET

All Other Functions:

  • Monday - Friday: 6 a.m. - 8 p.m. CT
  • Saturday: 6 a.m. - 4 p.m. CT

Last Updated Oct 04, 2016

Multi-Factor Authentication Now Available

Multi-Factor Authentication (MFA) is now available as an option to all users to enhance the security of Noridian Medicare Portal accounts. Go to the Multi-Factor Authentication page to learn more about this feature and how to begin using MFA today.

Noridian Medicare Portal (NMP)

General

Topic Brief Description
Passwords View instructions on resetting passwords and unlocking accounts
NMP Homepage View what is available on the NMP Homepage
Manage My Account Guide When logged into an account, all users may update information by selecting Manage Account
Call Us at 877-908-8431 Our single toll-free number unifies customer service areas and simplifies suppliers contact. Phone calls are directed by caller, through our IVR system, to most appropriate department CSR or to our IVR

 

Registration

Topic Brief Description
Dual Role Registration Guide For providers/suppliers with fewer than 25 full-time employees, dual role access is available. This access includes both Provider Administrator and End User roles
Registration Guide

Each person must register for their own User ID. Noridian Medicare Portal accounts cannot be shared. There are seven steps in the registration process. Each step is important and must be completed thoroughly

  • Be sure to have all required information ready and available for Step 6 completion. View Step 6 details and helpful tips
Registration Checklist Checklist will help users know the steps required when registering

 

End User

Functionality/Options  Brief Description
Eligibility Users may view Beneficiary's Medicare eligibility: Part A, Part B, Managed Care Organization (MCO) and Health Maintenance Organization (HMO), Medicare Secondary Payer (MSP), Home Health, Hospice, End Stage Renal Disease (ESRD), and Preventive Services
Claim Status Users may view status of claims, view Medical Review comments and initiate a Redetermination on finalized claims
Claim Processing Comments Users may view claim processing comments if a claim had been selected for prepayment review in which Noridian requested documentation prior to making a claim decision. In event a claim was not suspended during processing, this option will not be presented
Financial Information Users may view pending and finalized check information issued to an NPI/PTAN combination
Appeal Status Inquiry Users may check the status of a Reopening or Redetermination
Begin New Appeal Users may submit a Reopening or Redetermination request
Claim-Specific Remittance Advices Users may view and/or print a Remittance Advice (RA) information for a single claim
Browser Capability/Supported Browsers The NMP is accessible from several different web browsers; however, only certain browsers are supported. View chart to determine browser requirements for using portal
Support Contact Information Contact Information for portal questions and other inquires
Email Notifications As Provider/Vendor Administrator processes registrations, updates accounts, etc., notification will be sent to End User/Vendor End User via email with explanations of actions taken on the account
Manage My Account View Manage My Account Guide to update information within the portal account
Security Awareness Training and Recertification Users are required to complete yearly training and recertification

 

Administrator

Topic Brief Description

Overview of Pending Requests

Provider Administrators process registration for Provider End Users and Vendor Administrators. Vendor Administrators process registrations for Vendor End Users. After a user registers for a new account or makes any changes to an existing account, a pending request displays on the Home screen

Updating User's Accounts without Requests

An Administrator may update a user's functionality without receiving a request

Using .csv Files For large companies that have many NPI/PTAN combinations attached to a TIN, the Provider or Vendor Administrator may export a .csv file to provide to the users for efficient registration
Reports View report types which are emailed to Provider and Vendor Administrators
Manage Users Using Manage Users function of Provider/Vendor Administrator account will help Administrators account for all End Users that have access to the portal under same provider/supplier combination
Email Notifications As Provider/Vendor Administrator processes registrations, updates accounts, etc., notification will be sent to End User/Vendor End User via email with explanations of actions taken on the account
Manage My Account View Manage My Account Guide to update information within the portal account
Security Awareness Training and Recertification Users are required to complete yearly training and recertification


 

Last Updated Apr 13, 2017