Portal, IVR and Customer Service Limited Availability - July 3-5, 2020

There will be Common Working File (CWF) “Dark” days on Friday, July 3 through Sunday, July 5, 2020 for all CWF hosts. This means the CWF online Health Insurance Master Record (HIMR) inquiry will not be available on those days.

The following functions will not be available in the Noridian Medicare Portal (NMP):

  • Claim Status
  • Inpatient SNF Hospital Summary in Eligibility
  • Self Service Reopenings
  • Redetermination Submission
  • Same or Similar

The following functions will not be available on the Interactive Voice Response (IVR):

  • Redeterminations
  • Same or Similar
  • Prior Authorization Request (PAR)
  • Claim Status / Details

Customer Service Representatives will not be able to assist providers with the below:

  • Eligibility Inquiries
  • Claim Status Relating to Eligibility
  • Claim Denials Relating to Eligibility
  • Same or Similar
  • Advance Determination of Medicare Coverage (ADMC) Status

Please note Noridian offices will be closed Friday, July 3 in observance of the Independence Day holiday.

 

            Last Updated Thu, 09 Jul 2020 13:35:42 +0000