Provider/Supplier Mailing Addresses and Point of Contact for CERT Requests - JA DME

Where are CERT ADR letters mailed to?

1. Empower AI, Inc. mails all Initial CERT Additional Documentation Request (ADR) letters to Correspondence Address on file with Provider Enrollment, Chain and Ownership System (PECOS) for provider/supplier that billed/submitted claim
2. All subsequent ADR letters can be sent to an alternate address. This can be provided to CERT Customer Service Representative (CSR) by calling 888-779-7477

The above processes are based on each individual Claim Identifier (CID); providers/suppliers must contact the CERT office, as mentioned above, for each sampled claim.

Update Addresses in PECOS

If a provider/supplier address must be updated, he/she must make the necessary changes via PECOS.

Create a Point of Contact (POC) with Empower AI, Inc.

• Empower AI, Inc. Chain Address Program - Providers who have at least 5 PTAN/OSCAR numbers who would like to elect a single POC can participate in "chain address" program implemented by CERT. This program is as follows:
  • Call CERT office (888-779-7477) with a list of PTAN/OSCAR numbers and designated point of contact information
    • CERT will email/call point of contact with a list of outstanding CID numbers
      • Note: It is possible POC has not yet received some/all requests due to mail time and previous addresses used
      • When requested, CERT CSR will forward a copy of letters not yet received
• Empower AI, Inc. Group Calls - To reduce provider/supplier burden, when CIDs with same phone number are identified, Empower AI, Inc. CERT CSR will group such calls to ensure a single contact is made to provider(s) associated with phone number on file. This means that multiple outstanding requests may be discussed during one single contact from Empower AI, Inc. CERT CSR

Contact Noridian with CERT Questions

Inquiries regarding this information or any other CERT related topics can be submitted to the Noridian CERT team via email at jadmecert@noridian.com.