DME Contact Information

Supplier Contact Center (SCC) - View hours of availability, call flow, authentication details and customer service areas of assistance.

CMS Comments on Noridian - Access address in which providers may offer comments to CMS concerning Noridian's performance.

Congressional Inquiries - Congressional offices may receive inquiries from constituents regarding their Medicare services. View elements to request assistance from Noridian.

DME Medical Director (DMD) - View DMD contact information.

Email Addresses - Suppliers may submit emails to Noridian for answers regarding basic Medicare regulations and coverage information. View this page for details and request form.

Fax Numbers - View fax numbers and submission guidelines.

Freedom of Information Act (FOIA) - View mailing address and FOIA request submission details.

Holiday Schedule - View holiday dates that Noridian operations, including customer service phone lines, will be unavailable for customer service.

Interactive Voice Response (IVR) - Self-Service Technology - View conversion tool and information on how to use IVR and what information is available through system. General IVR inquiries available 24/7.

Mailing Addresses - View mail addresses for submitting written correspondence, such as claims, letters, questions, general inquiries, enrollment applications and changes, written Redetermination requests and checks to Noridian.

Management - Access Noridian Management contact information in event additional or elevated levels of support is required.

Noridian Medicare Portal (NMP) - SCC CSRs are available to answer general NMP questions. Eligibility available 24/7 and all Other Functions and Registration: M-F 5 a.m. - 7 p.m. ET; Sat 6 a.m. - 2 p.m. ET

Privacy Act of 1974 and HIPAA Privacy Rules - View Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) Privacy Rules.

Supplier Contact Center Training Closures - View training dates and times that Noridian SCC phones will be unavailable for customer service.

Other Medicare Entities

Administrative Law Judge (ALJ) - Send written requests for ALJ hearings to the office specified in the Reconsideration or the Reconsideration determination.

Associations/Committees

Beneficiary Resources - Suppliers are encouraged to refer beneficiaries to these resources for assistance.

Common Electronic Data Interchange (CEDI) - National Government Services

Phone: 866-311-9184
Website: https://www.ngscedi.com/

Competitive Bidding Implementation Contractor (CBIC) - Palmetto GBA

Phone: 877-577-5331
Website: http://www.dmecompetitivebid.com

National Provider Enrollment (NPE) - Supplier Enrollment - Novitas

Phone: 866-520-5193
Website: https://www.novitas-solutions.com/webcenter/portal/DMEPOS

Office of Inspector General (OIG)

Phone: 800-HHS-TIPS (800-447-8477)
Fax: 800-223-8164 (no more than 10 pages please)
Email: HHSTips@oig.hhs.gov
Mail:
Office of the Inspector General
HHS TIPS Hotline
PO Box 23489
Washington, DC 20026

Other DME MACs

  • Jurisdiction B - CGS - Illinois, Indiana, Kentucky, Michigan, Minnesota, Ohio, Wisconsin
  • Jurisdiction C - CGS - Alabama, Arkansas, Colorado, Florida, Georgia, Louisiana, Mississippi, New Mexico, North Carolina, Oklahoma, Puerto Rico, South Carolina, Tennessee, Texas, Virgin Islands, Virginia, West Virginia
  • Jurisdiction D - Noridian Healthcare Solutions - Alaska, American Samoa, Arizona, California, Guam, Hawaii, Idaho, Iowa, Kansas, Missouri, Montana, Nebraska, Nevada, North Dakota, Northern Mariana Islands, Oregon, South Dakota, Utah, Washington and Wyoming

Pricing, Data Analysis and Coding (PDAC) - Palmetto GBA

Phone: 877-735-1326
Website: https://www.dmepdac.com/

Provider Compliance Group Interactive Map - View contractor contact information for each state.

Qualified Independent Contractor (QIC)

Phone: 585-358-3200
Fax: 585-869-3314
Websites: http://www.medicaredmeappeals.com
Email: DMEInfo@MAXIMUS.com
Mail:
MAXIMUS Federal
DME - QIC Project
3750 Monroe Avenue, Suite 777
Pittsford, NY 14534

Last Updated Oct 28 , 2024