NMP Advantages Over the IVR

Although the Interactive Voice Response (IVR) is a great option to access patient, claim, and provider details, the Noridian Medicare Portal (NMP) is a more efficient, no cost, alternative. Check out the NMP advantages over the IVR.

Users enter information using computer keyboard Callers must follow voice prompts and use telephone touch-tone keypad or voice recognition to enter information (factors include accent and mispronunciation)
Users able to view information as it is entered (incorrect entries easily/quickly identified) Callers must wait for an audio response to verify information entered
Users able to view immediate inquiry results Callers must wait for audio response to hear inquiry results
Users can download and save viewed information Callers able to hear inquiry results only
Continuous updates with increased access coming soon No future enhancements planned


Referring providers to the self-service options is a requirement per CMS Internet Only Manual (IOM), Publication 100-09, Medicare Beneficiary and Provider Communication Manual, Chapter 6, Section 50.1. "Providers shall be required to use IVRs to access claim status and beneficiary eligibility information. CSRs shall refer providers back to the IVR if they have questions about claims status or eligibility that can be handled by the IVREach MAC has the discretion to also require that providers use the Internet-based provider portal for claim status and eligibility inquiries if the portal has these functionalities."


            Last Updated Tue, 16 Mar 2021 17:56:55 +0000