CERT Review Contractor Phone Number Misidentified as Spam

It has come to our attention that some providers and suppliers have mistakenly flagged the CERT Review Contractor (CERT RC), Empower, AI, Inc., phone number - 888-779-7477 - as spam or have inadvertently blocked it. This has led to communication challenges that may hinder the effectiveness of the CERT program.

The CERT RC uses this number to contact providers and suppliers regarding documentation requests and other important matters related to CERT reviews. Blocking or ignoring calls from this number can result in:

  • Delayed responses to documentation requests
  • Missed deadlines that may affect claim reviews
  • Payment recoupment due to unaddressed CERT requests
  • Increased error rates due to incomplete or missing information

Noridian requests your assistance:

  • Recognize 888-779-7477 as a legitimate and official phone number used by the CERT RC.
  • Coordinate with your IT department to flag this number as safe.
  • Ensure that staff responsible for responding to CERT inquiries are aware of this phone number and its importance.

For questions:

CERT Documentation Center
Toll Free: 888-779-7477
Email: certprovider@empower.ai

Last Updated Oct 29 , 2025