Noridian Medicare Portal vs Interactive Voice Response (IVR) - Self Service Technology

The Noridian Medicare Portal (NMP) and Interactive Voice Response (IVR) are two self-service technologies that allow Durable Medical Equipment (DME) suppliers to access beneficiary and claim information. While the NMP is a free and secure internet-based portal that is available to all DME suppliers located in the United States, access is restricted for those located outside the country due to CMS guidelines.

For those unable to register with the NMP, the IVR self-service tool is available for claim status, eligibility, same or similar, ordering remittance advice, pending claims, overpayment information, prior authorization, and phone reopenings. The IVR tool can be accessed through verbal or touch-tone commands and provides a convenient way for suppliers to access important information about their claims and beneficiaries.

It's important to note that the security regulations and policies of the NMP are governed by CMS, ensuring the protection of sensitive beneficiary and claim information. The NMP provides a comprehensive platform for DME suppliers to access and manage their claims and beneficiary information, while the IVR tool provides a quick and easy way for suppliers to obtain information when access to the NMP is restricted.

Overall, the NMP and IVR self-service technologies provide DME suppliers with flexible options to access the information they need, ensuring efficient and timely management of claim and beneficiary information.

Last Updated Mar 29 , 2023