Provider Outreach and Education Advisory Group (POEAG) Meeting Minutes - October 21, 2026

Attendees

Members

Mindie Batiste; Wayne Bradberry; Kristine Cram; Patty Donndelinger-Bogyo; Melinda Eberhart; Pamela Fritz; Kimberly Hanson; Crissy Hill; Sharee Hummer; Dawn Jorgensen; Tugba Koca; Maria Koehnlein; Carolyn Koster; Marsha Lawrence; Holli Ling; Jessica Lutz; Gary Marano; Kate Mutibura; Noel Neil; Jan Palmer; Wendy Russalesi; Chitrasagar Shetty; Randy Stevens; Barb Stockert; Mary Stoner; Martin Szmal; Rhonda Turner; Cindy Vanyi; Tanya Ward; Michelle Wullstein;

Noridian

Tanya Gillies; Melanie Payne; Amber Mertz; Mary Reineke-Ferguson; Tracy Schutt; Paige Smykowski-Lowrie

POE AG Mission and Goals

Mission

To determine the best methods of providing quality education and training to our supplier community.

Goals

  • The primary function of POE AG is to help the MAC create, implement, and review provider education strategies and efforts.
  • POE AG provides input and feedback on training topics, provider education materials, and dates and locations of provider education workshops and events.
  • POE AG also identifies salient provider education issues and recommends effective ways to disseminate information to all appropriate providers and their staff.
  • POE AG is a provider education consultant resource but not an approval or sanctioning authority.

Suggestions from POE Advisory Members

  • Aligning with IOM direction
  • Suggestions and feedback encouraged
  • For policy-specific questions:
    • Ask the Contractor Meeting (ACM) - November 19, 2026
    • Policy specific webinars

Standing Items

  • Supplier complaints due to differences between CGS/Noridian processes
    • None currently
  • Collaborative MAC education
    • A/B DME Workgroup
      • Spinal Orthosis - December 8, 2026
    • CERT Task Force webinar
      • Therapeutic Shoes for Persons with Diabetes (TSPD) - December 1, 2026

Follow-up from Previous Meeting - General

  • 2027 POE AG proposed schedule
    • January 25, 2027
    • April 26, 2027
    • July 26, 2027
    • October 25, 2027

Joint DME MAC Publications (Policies > Medical Director Articles > 2026)

  • None

New Items

General

  • Virtual Events
    • MAMES (October 2, 2026)
  • Ask the Contractor Meeting (ACM)
    • November 18, 2026
      • 2027 Proposed schedule
        • February 22, 2027
        • May 24, 2027
        • August 23, 2027
        • November 22, 2027
  • Noridian Medicare website > Education and Outreach > Schedule of Events

DME and CMS Updates

Open Discussion/Additional Member Comments/Suggestions

  • Member discussion
    • Addition of Glucose Monitors and Supplies and Nebulizers Prepayment Reviews
      • Are these targeted reviews or random?
      • These are Service Specific Pre-payment reviews
    • Website Navigation Example: LCD and Policy Article posted to Latest Updates
      • Click on the title > Click on Noridian Medical Director Articles > Scroll to find the article
      • Too many clicks
      • The Medical Policy team is reviewing for best options to improve experience
    • Thank you to Noridian for posting TPE results again.
  • What kind of education would you like to see?
    • Some members of the O&P supplier community remain unclear about the distinction between a Standard Written Order (SWO) and a Written Order Prior to Delivery (WOPD). A WOPD is an SWO that must be received before delivery for items subject to that requirement; it is not a separate type of order or form.
      • Could Noridian Medicare publish or recirculate an educational article clarifying this distinction, including the applicable timing requirements, to help suppliers better understand and consistently meet these requirements?
    • CGM education: Must be documented within the medical record; not on a medication list
      • Can CGS and Noridian do combined CGM education?
      • Can the Dear Physician Letter be updated, as well as holding webinars? Physicians aren't attending the webinars so with the letter, suppliers have proof.
    • Hydrophilic catheters: PDAC withdrew intermittent catheter codes at the end of last year. Just because it says it's hydrophilic or wet, doesn't mean the HCPCS code fits.
      • Can education be given on this to PDAC as well as to suppliers?
    • E0150 (combination wheeled walker with seat and transport chair, folding, adjustable, or fixed height) education: Covered effective October 1, 2026.
      • Can education be clarified and provided?
        • A meeting is upcoming and information will be shared as received.
  • Upcoming Events
    • Spinal Orthosis - October 28, 2026
    • Positive Airway Pressure (PAP) Devices - November 2, 2026
    • Enteral Nutrition - November 3, 2026
    • Urological Supplies - November 4, 2026
    • General Documentation Requirements - November 17, 2026
    • Ask the Contractor Meeting (ACM) - November 18, 2026
    • CERT Taskforce Therapeutic Shoes for Persons with Diabetes - December 1, 2026

Upcoming Meeting

  • Next Meeting: January 25, 2027
Last Updated Oct 29 , 2026