DME MAC Program Manager Update - New Supplier/New Biller Resources

In earlier articles, we shared how the Noridian and CGS Program Managers oversee a variety of operational and collaborative workgroups. These groups meet monthly to discuss opportunities for process improvements across the DME Medicare Administrative Contractor (MAC) jurisdictions. In this edition, we are pleased to share our resources for new suppliers/new billers.

New Supplier New Biller

Are you a new supplier or biller just starting to bill Medicare for Durable Medical Equipment, Prosthetics, Orthotics or Supplies (DMEPOS) items?

Did you know that each DME MAC has special website sections just for you?

Our education specialists have curated helpful tips, tutorials, checklists, self-help tools, and many other resources to help you acclimate to Medicare DMEPOS billing:

We understand that gaining knowledge of Medicare DMEPOS billing and documentation requirements takes time; that is why we encourage you to get started on your knowledge path using our website sections made just for you!

MAC Customer Experience (MCE) Survey - We Value Your Feedback

We encourage you to take the survey each time the opportunity presents itself. Whether you see a survey pop up on the website or portal, or you receive a survey invitation after a Provider Outreach and Education (POE) event, please take a few minutes and share feedback.

Surveys give you a direct way to let us know what works well and where we have room for improvement. We are genuinely interested in your comments, and we review every survey response to help us develop initiatives that better serve you.

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