Article Detail - JD DME
Reduce Calls to the Provider Contact Center: Utilize the Noridian Medicare Portal (NMP)
To streamline operations and improve efficiency, the Noridian Medicare Portal (NMP) is a quick and reliable resource to address common inquiries and minimize the need for calls to the Provider Contact Center. The NMP offers self-service tools that reduce wait times and provide answers to frequently encountered questions.
The NMP is a secure, internet-based platform accessible free of charge to all Durable Medical Equipment (DME) users within the Noridian MAC Jurisdictions A and D. It grants users access to beneficiary and claim information, empowering suppliers to resolve various issues independently.
By taking advantage of the NMP, suppliers can find resolutions to many of the top reasons for contacting the Provider Contact Center. A few of the topics that can be found on the NMP include:
- Claim Denial Inquiry
- Claim Status
- Eligibility
- Appeals
- Remittance Advice Information
We encourage suppliers to utilize the portal for inquiries, claim reopenings, appeals, or any other function available, as it saves valuable time and resources.
Together, we can reduce the volume of calls to the Provider Contact Center, improving efficiency and ensuring that our resources are dedicated to addressing more complex issues that require direct assistance. Thank you for your cooperation in making the most of the NMP.
