Article Detail - JF Part A
Temporary Disruption to External Print and Mail Services
Provider/Supplier Type(s) Impacted: All
Reason Codes: Not applicable.
Claim Coding Impact: Not applicable.
Description of Issue: Noridian is currently experiencing a temporary disruption to our external print and mail services, affecting the printing of standard paper remittance advices (SPRs) and additional documentation requests (ADRs).
Noridian Action Required: We are actively working to resolve the issue, and once restored, SPRs and ADRs be promptly mailed where applicable.
04/09/24 - There continues to be a print service disruption affecting the printing and mailing of SPRs.
03/20/24 - The print and mail services are restored for ADRs. There continues to be a disruption affecting the printing of SPRs.
Provider/Supplier Action Required: During this time, please access SPRs and any available ADRs online through the Noridian Medicare Portal.
04/09/24 - During this time, please access SPRs online through the Noridian Medicare Portal. For more information on both full remittance advices and claim specific remittance advices please visit Remittance Advices.
03/20/24 - Providers will receive mailed ADRs generated from February 20 and forward. If the requested information was already accessed and provided through the Noridian Medicare Portal (NMP) or Direct Data Entry (DDE), please disregard the mailed letter. If the claim denied for no response due to the delay of the ADR letter mailing, Noridian will reopen and review supporting documentation if received accordingly and will honor the 45-days based on the date the letter was mailed.
Proposed Resolution/Solution: N/A
Date Reported: 03/06/24
Date Resolved:
