Effective January 1, 2024, Self-Service Reopenings Available on the Noridian Medicare Portal (NMP) Sent as a Written Reopening Will Be Dismissed

Starting January 1, 2024, Noridian mandates that suppliers exclusively utilize the Noridian Medicare Portal (NMP) for all Self-Service Reopenings. Any written reopenings received on or after January 1, 2024, in written form and available for correction on the portal will be dismissed. A notification letter will be sent to the supplier, emphasizing the necessity of performing the reopening via the NMP self-service function.

The reopening process empowers suppliers to rectify clerical errors or omissions on denials without the need for a formal appeal, exhausting redetermination appeal rights.

Prior to initiating a reopening request, suppliers are advised to investigate the reason for claim denial, utilizing the Denial Code Resolution tool to determine the appropriate resolution and prevent future occurrences. Guidance on correcting errors in the NMP through a self-service reopening is available on the Noridian website.

Last Updated Dec 18 , 2023