Self Service Reopenings (DME) - Portal Guide
Self Service Reopenings (DME)
A self service reopening or recoupment request is submitted by performing a claim status inquiry first. The Self Service Reopening link is located under Related Inquiries once the claim has been retrieved.
Step 1: Selection
The first question asked will determine if a Self Service Reopening or a Recoupment Request will be completed.
"Is this an overpayment refund?"
- If Yes, continue onto the DME Recoupment Request instructions
- If No, continue with the following steps
Choose one of the following:
- Reprocess Claim - Provides a "pop-up" box asking if you are sure you want to reprocess the claim. Choose Cancel or Submit.
- Choose claim line(s) the adjustment will apply to
- Choose Next
Step 2: Corrections
All fields that are able to be adjusted are opened to make corrections. Once the correction has been made, choose Next.
Step 3: Submission
Step 3 provides the user with updated claim lines based on the changes selected. Review the changes, select the checkbox to verify the changes are accurate and choose Confirm Changes.
Step 4: Confirmation
Step 4 provides the Confirmation Number of the request. This indicates the reopening was submitted and will be processed.