Purged Claim Request - Portal Guide

Available For: Part B

Request a claim to be placed back in the system that has been purged.

Inquiry

Go to Purged Claim Request under the Claim Status Inquiry Tab

• Choose TIN/NPI/PTAN, if needed, under Provider/Supplier Details
• Enter the Medicare Number of the patient for the purged claim you are requesting.
• Choose and Enter either the ICN (Claim Number) or the Date of Service of the claim
  • NMP will only allow one to be entered.

Note: Either the ICN or the Date of Service are required.

Choose Submit

Response

The response page will show a Transaction Successful message if the claim was able to be reactivated.

• Allow 2 business days for the claim to be available on the Claim Status Inquiry
• After 2 business days, perform a Claim Status Inquiry to find the purged claim
• If the claim is not available after 2 business days, perform the request again. If after 2 unsuccessful attempts, please call the Provider Contact Center for further assistance. 

If the claim was not able to be reactivated, an error message will display stating that there were no records found and to try your request again.