If you're having trouble signing in to the Noridian Medicare Portal (NMP), review the self-service options below before contacting the Noridian Contact Centers. Many common login issues can be resolved without assistance.

Locked Out of the Portal?

There are three main reasons why you may be unable to log into the Portal.

1. You entered an incorrect password too many times
   • What to do next: Select the Forgot/Unlock Password link on the NMP Login page to reset your own password.
2. Your Account was disabled after 30 days of non-usage
   • What to do next: Contact your Provider Administrator to enable your account. If you are not sure who your Administrator is, the User Security Team can identify your Administrator for you.
   • If you are an Administrator yourself, the User Security Team will assist you.
   • Call the phone number for your Jurisdiction and select Option 5.
3. Your Account was deleted after 90 days of non-usage
   • What to do next: If you haven't logged in for 90 days or more, your account was deleted for non-usage and you will need to create a new account.

Tips to Avoid Future Lockouts

• Verify password before attempting multiple sign-ins
• Update any saved passwords stored by your browser or password manager if your password has recently changed
• Avoid repeatedly requesting authentication codes with troubleshooting login issues
• Clear your browser cache and cookies if you believe outdated information may be causing login failures
• If you remain locked out after completing these steps, contact User Security.

Multi-Factor Authentication (MFA) Code Issues

If you are not receiving your MFA code, or the code is taking longer than expected to arrive, try the following steps:

• Request a New Code
  • Use the most recently received code when signing in
• Check Your Email - Inbox, Spam or Junk Folders
  • Verify emails from Noridian are not being blocked by your organization's email security settings
• Try a Different Browser
  • Some users have reported authentication code delivery issues after browser updates
• Clear Browser Data
  • Follow the instructions in the Deleting Cookies and Cache section below and attempt to sign in again

Deleting Cookies and Cache

"Cookies" or "Chache" are pieces of information that are sent to your browser when you access a website. They can sometimes store old or inaccurate information that may prevent logging into NMP. Your facility's network or browser may delete these cookies daily, however, if they are not removed, they can cause issues such as:

• Login failures
• Sign-in loops
• Session timeouts
• Pages that do not load correctly
• MFA authentication issues

To delete your browsers cookies, follow the steps below for your applicable browser.

Microsoft Edge

1. Click on the ellipsis (…) in the upper-right hand corner of your browser and choose "Settings"
2. Choose "Cookies and site permissions" from the left-hand menu
3. Go to "Manage and delete cookies and site data"
4. Choose "See all cookies and site data"
5. Choose "Remove All"
6. Exit out of your browser and then try logging in again.

Chrome

1. Click on the vertical ellipsis in the upper-right hand corner of your browser and choose "Settings"
2. Choose "Privacy and security" from the left-hand menu
3. Choose "Clear browsing data"
4. Ensure "Cookies and other site data" is checked and choose the Clear Data button
5. Exit out of your browser and then try logging in again

Firefox

1. Click on the vertical ellipsis in the upper-right hand corner of your browser and choose "Settings"
2. Choose "Privacy and security" from the left-hand menu
3. Scroll down to "Cookies and Site Data" on the right side and click "Clear Data"
4. Scroll down to "History" and click "Clear History"
5. To remove any saved NMP passwords, go to "Logins and Passwords", click on "Saved Logins" and remove any listed
6. Exit out of the browser and then try logging in again

Browser Support and Compatibility

For the best experience:

• Use a supported browser
• Keep your browser updated to the latest version
• Disable unnecessary browser extensions when troubleshooting
• Try another supported browser to determine if the issue is browser-specific

Contact Support

If you have completed the troubleshooting steps on this page and still cannot access NMP, contact User Security.

Please have the following information available:

• Your User ID
• The browser and version you are using
• Date and time the issue occurred
• Any error messages received
• Troubleshooting steps already completed