Roles - Portal Guide

Provider Administrator

The Provider Administrator acts as the "Gatekeeper", responsible for reviewing and approving or denying registrations and access requests from both End Users and Vendor Administrators. For large organizations, this could be someone in the IT department. This role does not include access to portal functionality. Administrators must register first, before any other Provider End Users in the organization.

Noridian strongly recommends assigning a backup Provider Administrator to prevent a call to Noridian if an Administrator gets locked out.

Provider End User

Provider End Users are the individuals who actively use portal functions such as checking eligibility, claim status, and submitting appeals.

Third Party Billers: If your organization does not directly send files to Noridian but are responsible for sending claims to the entity that will be transmitting the claims, you should register as Provider End Users. A member of the provider's office must be registered as the Provider Administrator.

TIN/NPI Limits: There is no limit to the number of Provider End Users.

Dual Role

For small organizations with fewer than 25 employees, the Dual Role allows access to both Provider Administrator and End User functions. Dual Role access is approved by Noridian and is not available for vendors. This is very practical when a single person needs to manage users as well as run inquiries for patients.

If you are registering for a dual role, you will need to register as an Administrator first. Once the Provider Administrator account is active, select the "Manage Account" link and then go to the "Account Access and Role(s) tab. Here you can select to change your account to the "Provider/Supplier Administrator and End User" role. Select the Request Change button. Noridian will review your request and an email will be provided if the request was approved or denied.

Vendor Administrator

The Vendor Administrator role is similar to the Provider Administrator but is optional and intended for facilities that want their clearinghouse to access portal information. Like Provider Administrators, Vendor Administrators do not have access to portal functionality. Each TIN/NPI/PTAN/Trading Partner ID combination may have up to two Vendor Administrators.

Vendor End User

Vendor End Users, typically from the clearinghouse, are granted access to portal functions as approved by the Vendor Administrator.