Becoming a Provider Administrator - Portal Guide

Every organization needs at least one Provider Administrator. If your organization no longer has an active Provider Administrator, choose an End User to become the Provider Administrator. That person will need to follow these steps:

• Go to the "Manage Account" link
• Choose the Account Access and Role(s) tab
• Select "Provider/Supplier Administrator" option
• Choose Request Change
• You will be prompted to add a TIN/NPI/PTAN combination and check number and amount. Retrieve a check number and amount from a recent Noridian payment (within 90 days). We strongly recommend that you use the Interactive Voice Response (IVR) System to get this information.

1. Dial your jurisdiction’s Contact Center phone number
2. Say "General" or press number 1
3. Provide group NPI, PTAN, and last 5 of the Tax Identification Number
4. Say "Financial" or press the number 3
5. Say "Checks" or press the number 1
6. Say "Status"
7. Say "Processed"

The IVR will give the number of checks in that status and then will give the check number, issue date, and check amount.