Multi-Factor Authentication (MFA)

MFA is a second layer of security to the Noridian Medicare Portal (NMP). Using this second factor when logging in, helps prevent anyone other than the user from logging in. When users log into NMP, the username and password and the one-time MFA passcode is also required for all portal users.

View the online tutorial for the MFA process.


New users will be prompted to set up their MFA credentials during the registration process by following the steps below.

  1. Delivery Method Selection - Users are only required to establish at least one MFA passcode delivery method: Email, Text or Voice. The email address entered on registration is automatically selected as the default delivery method and is always required. Users also have the choice to set up the Text and/or Voice option(s).
  2. Verify Passcode - The email address on the NMP account is automatically selected as the default delivery method. Select the "Verify" button to the right of the email address. An email will be sent with a one-time passcode. Enter this code on the pop-up Verify Passcode window and then select Submit. The email address will display as "Verified".
  3. Additional MFA Delivery Methods - If the user chooses to enter another method for MFA delivery enter a phone number (XXX-XXX-XXXX) for Text and/or Voice and enter the one-time passcode received and choose "Verify". Once all applicable MFA delivery methods have been Verified, choose "Submit".
Tip The method of delivery (email, text or voice) is selected upon each login.

Example of the screen where a user enters their contact information for MFA

  1. Successful Enrollment - A message will display notifying the user of successful MFA enrollment. Select "Continue".
    • Note: Ensure Noridian is listed as a trusted email address so the MFA email is not marked as SPAM.

Logging In

Once the MFA enrollment has been successfully completed, users will follow the steps below each time when logging into the portal.

  1. Enter username and password. Select "Login".
  2. The next screen will prompt the user to select either Email, Text or Voice for the MFA one-time passcode delivery. Choose the method and select "Submit".
  3. Enter the code received and select "Login". This screen will also allow the option to request a new passcode or change the delivery method of the passcode. These may be used if the default method chosen is not able to receive the passcode notification.
  4. The user is now logged into NMP.

Updating MFA Information

  1. If changes are needed to MFA information, go to Manage Account and the Security Settings tab.
  2. Select the "Update Multi-Factor Authentication" button
  3. Select the Edit button to make changes. If Email is selected, the user is brought to the My Profile tab to update the email address. If Text or Voice is selected, the field(s) will open, make the necessary changes and select "Verify".


Last Updated Tue, 30 Jun 2020 18:50:17 +0000