Overpayments - Portal Guide

Available For: Part B, Part A, DME

View a summary of claims that may have caused an overpayment for your facility.

Inquiry

• Select Financials from top navigation or home page and then Overpayment Results tab
• Choose TIN or SSN, NPI and PTAN combination under Provider/Supplier Details
• Enter in a specific Letter Number, Claim Number (ICN/DCN/CCN) or Accounts Receivable (AR) Number
• Users may choose one of the following inquiry options
  • Choose “View Results” to view the overpayment results based on your search criteria.
  • Choose “Request Results Summary Download” to request a .CSV file for the Overpayment results based on your search criteria. Note: This inquiry will provide a Reference Number and instructions to use the “My Previous Download Requests” option after a few minutes to download the file.
  • Using “My Previous Download Requests” will provide a listing of previously searched Overpayments with the option to download the .CSV file

Response

The following results will show when the “View Results” option is used for the inquiry.

• Overpayment Letter Date
• Original Overpayment Amount
• Total Interest Accrued to Date
• Interest Collected/Adjusted to Date
• Total Interest Remaining Balance
• Total Principal Remaining
• Total Remaining Balance

The Cause of Overpayments Results table will provide the following:

• AR Number
• Overpayment Original Amount
• Balance Amount

By choosing the plus symbol (+) by the AR Number, the following additional information will display:

• Beneficiary Details
• AR Balance Details
• AR Collection History
• AR Recoupment History
• AR Adjustment History