NMP Required Use for Duplicate Remittance Advice Retrieval - Effective May 28, 2019

Noridian supports and encourages the use of self-service technology. The Noridian Medicare Portal (NMP) provides Part B providers an on-demand method to retrieve their Standard Paper Remittance (SPR) advices, to include Remittances Advices (RAs) that were originally generated on paper or electronically.

Effective May 28, 2019, providers will be required to use NMP for all duplicate RA requests. Such requests will no longer be processed via the Provider Contact Center or through the Interactive Voice Response (IVR). Contact Center Customer Service Representatives (CSRs) will be required to direct callers with these types of inquiries to NMP so he/she may view and print their own.

For those providers who do not yet use NMP, please view registration and user/administrator details on the NMP webpage. If the ‘Remittance Advice' functionality is an option that your facility will need, providers are encouraged to register within NMP no later than May 13, 2019. This will ensure access is established prior to May 28, 2019.

NOTE: Referring providers to the self-service options is a CMS requirement. Per the CMS Internet Only Manual (IOM), Publication 100-09, Medicare Administrative Contractor (MAC) Beneficiary and Provider Communications Manual, Chapter 6, Section 50.1, "Providers shall be required to use IVRs to access claim status and beneficiary eligibility information. CSRs shall refer providers back to the IVR if they have questions about claims status or eligibility that can be handled by the IVR ... Each MAC has the discretion to also require that providers use the Internet-based provider portal for claim status and eligibility inquiries if the portal has these functionalities."

This process change will allow Noridian to meet CMS requirements and our CSRs to assist callers with more complex inquiries which cannot be answered through these self-service tools. See our Provider Contact Center webpage for further information.

            Last Updated Tue, 26 Mar 2019 14:40:05 +0000