Send Us A Message on the Noridian Medicare Portal

Effective July 27, 2018, all Noridian Medicare Portal (NMP) users have the ability to send Noridian Medical Review teams a direct, secure message regarding their medical review concerns.

Click the "Send Us A Message" link in the upper right-hand corner of any screen on NMP to begin.

Image showing the Send Us A Message link.

Exchanges with Noridian are intended to help providers understand Medical Review decisions, and learn how to avoid future denials.

Messages sent regarding non-Medical Review/CERT will be redirected to contact the Provider/Supplier Contact Centers. 

Below are the Topics and Subtopics available.

Topic Subtopic
Noridian CERT
  • CID Status
  • Noridian CERT Letter/Communication Questions
  • Other
Medical Review Case
  • Question on Claim Determination
  • Education Information
  • Prior Authorization
  • Other


A New Message notification displays when Noridian has responded. Please allow 2-3 business days for a response. This is not intended to be a way of instant messaging with Noridian.

Message Notification in the Noridian Medicare Portal

Note: Supporting documentation for an Additional Documentation Requests can not be submitted through this function.

To learn how to get started and other important information, view the Send Us A Message section of the Noridian Medicare Portal User Manual and view the Send Us A Message self-paced tutorial.


            Last Updated Fri, 10 Jul 2020 18:21:49 +0000