Patient Cannot Be Identified - JE Part B
Patient Cannot Be Identified
CARC/RARC | Description |
---|---|
|
The patient cannot be identified as our insured. |
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Patient/insured health identification number and name do not match. |
Common Reasons for Message
- Incorrect or missing patient's name or Medicare number
- Patient does not have Medicare Part B entitlement
Next Step
- Verify patient has Medicare Part B entitlement
- If patient has Medicare Part B benefits, resubmit claim. Claim must contain the following information exactly as indicated on their Medicare card.
- Medicare ID
- First and last name (in proper order)
- If patient has two last names or hyphenated last name, submit name with a space or hyphen
Claim Submission Tips
- Obtain patient's full name and Medicare ID directly from their most current Medicare card
- Keep a copy on file
- Prior to submitting claim(s), verify patient's eligibility via the Interactive Voice Response (IVR) or the Noridian Medicare Portal
- Be sure patient's date of service falls within their Part B entitlement dates
- If patient sees a problem or has an error on his/her Medicare card, they must contact Social Security Administration (SSA) at 800-772-1213 to make necessary correction(s)
Last Updated Tue, 20 Oct 2020 14:57:15 +0000