Email Customer Service

Providers can submit emails to Noridian for answers regarding basic provider information regarding Medicare regulations and coverage. Beneficiaries must contact Medicare by calling 1-800-MEDICARE (1-800-633-4227).

To report ease of use or difficulties regarding this website, please complete the Website Feedback form.

Should you wish to offer comments to CMS concerning Noridian's performance, see contact information at CMS Comments on Noridian.

Because it is possible for others to view the email contents, exposing you or others as a target for fraud or abuse, do not email us Confidential information. This includes private information such as patient names, claim information, Medicare ID, Social Security Numbers (SSN), Claim Control Numbers (CCNs) or provider numbers. If you have a question that would contain confidential information, contact our Provider Contact Center.

Noridian will continuously strive to answer inquiries in a timely manner. Contractors have up to 45 business days to respond to inquiries received via postal or electronic mail.

To avoid an error when submitting the below "Contact Us" request, do not include the following symbols in the "Question" section. ! @ # $ % ^ \ ' & * ( ) _ + { } | = - [ ] ; : " , / < >

Last Updated May 16, 2018

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ALERT: This section of the website is NOT a secure site. Emails cannot include Protected Health Information (PHI). PHI includes a beneficiary name, Medicare ID, SSN, and date of birth.

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